Hi,

On Sun, Mar 29, 2015 at 7:08 PM, Teddy T. <[email protected]> wrote:
> Bret,
> I really don't know how Asus treats FreeDOS, I didn't even know FreeDOS
> could be on those machines before Asus put the blame on it.
> I use Windows, LiveCDs, but except command prompt under Windows, I never
> boot on DOS only.

What "LiveCDs"?? I'm no Microsoft professional, so I have no idea.
(WinPE?) I don't know of any such thing for Windows, only Linux (or
other alternate OS).

> Windows does boot well... as long as it's boot option 1, because Asus crap
> BIOS is unable to use any other option 2, 3, etc.
> I don't know about any other DOS-kind and will not test them, the point is
> to have at least default stuffs working already.

You're asking the wrong people, then. If you don't have (nor even
want) DOS, then it's irrelevant to this issue.

> Jayden,
> I totally agree that it should probably be notified that Asus and FreeDOS
> are not 100% compatible and ASUS computers with FreeDOS embedded may not
> work properly... because of Asus's unability to use it, not because of
> FreeDOS.
> So maybe the warning should be that Asus uses FreeDOS on some of their
> products but due to a BIOS issue some features might not work as expected.

This I just can't understand. You realize that FreeDOS can't work at
all without a fully compatible BIOS, right? (IIRC, most OEMs don't
write their own from scratch.) Most other OSes explicitly avoid it as
much as possible (esp. due to bugs). Those don't rely on it nearly as
heavily as DOS does. I know this isn't much help right now, but I
suggest you look up "CoreBoot", if you think that kind of thing would
prevent this kind of "hard to update" BIOS bug in the future.

Are you sure you're really talking about a legacy BIOS here and not
something newer like UEFI?

> Rugxulo,
> Asus is selling PCs worldwide and have technical support in most languages
> as far as I know. Well, french and english so-called support are in maghreb
> and other cheaper places like many lowcost companies, but they also are
> present worldwide (as far as I know), as for commercials, resselers and
> else.

I'm aware of their name and how big they are. My point was that I
don't have any personal experience with them (and don't own any
machines by them), thus I don't know the fine details about their
company. Also, I was trying to prove a point: no, they didn't pay me,
we don't even speak the same language or have the same currency. I
realize you were probably being facetious, but it's still extremely
ridiculous.

> Anyway no matters the country of their head-office, they have to
> respect any law and rules of any country they sell their products in, like
> for any other brand/companies.

It's ridiculously naive to think that the host country can 100% tell a
foreign national what to do. There may be some minimal guidelines, but
there's no way that foreign entities care much beyond that. They don't
"own" these guest companies at all.

Again, unless they directly lied to you or major portions of
functionality are broken or missing, you probably don't have a case.
But I'm not a lawyer, so that's just IMHO.

> As far as I know, most countries, governments and customers do care about
> bugs and problems, this is why products come with warranties (even some
> clothes). A company refusing to offer this warranty risks to have to pay
> millions to its customers (or even governments) in case of procecution.

Default warranty is very limited and only for a very short period of
time. It's not much. And half the time it's not even (practically)
redeemable.

> That's what will hopefully happen (again) to Asus... A computer unable to
> boot is not "harmful" enought you think ? If they are unable to propose a
> feature working properly, they just shouldn't propose it.

If it doesn't boot Windows (the main OS) properly, then maybe you'd
have a point. But other ancillary functionality is probably not
crucial enough to warrant much of a case.

> You may not know it but a computer is not a game boy, it's also used to work
> buy a few million people, and what you call "obscure" OS are used buy

Work? Not with a Windows gaming laptop ... unless you want to say that
you're a gaming professional. (Not impossible but less common. Some
YouTubers, gaming olympians, but that's about it.)

"Obscure" OS doesn't apply to anything except non-Windows. In that
case, then yes, it is "obscure" because most people (by far) don't use
other OSes (unless they know exactly what they're doing, and those
kinds are not "simple" Home users), at least not for gaming.

> million of prople too, including technicians, admins, banks, polices and
> governments, as secured/virus-proof vpn remote systems for example...

If you're implying Linux (or other alternate OS), then it's because
most of these people know exactly what they're doing, what their
requirements are, test beforehand, or pay out the nose (esp. Business
/ Professional / Enterprise) for extra fancy support. None of that
extra help is given to normal Home users, esp. gamers. They don't have
the same requirements that banks and governments have (for security or
other needs).

> but once again, if "most people" really didn't care, it would have been more
> clever not to propose this option, right ? Sorry kid, but you should learn a
> bit more about computers and what they are used for instead of guessing what
> the world "think", really.

If you aren't doing anything "mission critical", how much in damages
do you think you'll receive?? A gaming laptop is not exactly a
crucially important machine. It doesn't get the same care as that of a
"professional".

> I don't get your point talking about games, kid,

Most games are "Windows only", so anything not directly related to
that isn't important (for gaming). So if you can't boot Linux or
FreeDOS or whatever, it's not directly related to the functionality of
the machine, even if you're used to it or demand it or expect it
"because everyone else supports it".

> and just so you know, this "ROG" computer has the aesthetic of a pro model, 
> not a kid one,

Are you a pro? Are you using it for "professional" reasons? Did you
pay extra for support? Did they violate any contracts with you?

> but who cares and how is it related !? And why should customers care about 
> Asus having "BIOS engineers" or not ?!?

Somebody has to fix it! If they didn't write it (or don't have sources
or don't know how to fix it), they can't do anything. They have to
find the guys that did, get them to identify the problem, find time,
and pay them to fix it (and wait), test, then redistribute it. It
doesn't happen overnight.

> You may not know but facebook is free, not 2000$ and clever humans created
> "standards" so most of the millions web browsers, office suites and
> applications can work together no matter the hardware... but once again, how
> is it even related to a BIOS/boot issue ? Don't you know it's totally
> Windows UNrelated ?! But yes, even if this exemple is stupid, browsers DO
> update regularly to solve their problems, so according to your example Asus
> MUST update their BIOS too, because after all most of us don't care about
> browsers updates and only "geeks" must encounter specific bugs... right ?

Hey, Facebook and web browsers were your examples, not mine.

I've had Facebook wig out on me before. I've had to change browsers
(and OSes) because it stopped working. I've had a lot of other things
fail on me, too. The idea that "standards" or developers are
accountable at all is laughable. They just don't care. And that's when
they know enough (which isn't often). Sorry to burst your bubble, but
life is too complicated to get what we want. There's nothing perfect
in this world.

"Facebook is free" ... but paying their employees is not. Besides,
it's only free because they can collect and market your data (and
others back to you) and run ads and sell ad space. They are not a
charity.

> I'm surprise people who accept to pay for "somehow" working crap exist, but
> luckely most people don't and so we have warranties and laws to protect
> consumers agains not honest companies from selling shit and say "you paid,
> too late, you should have known before buying and should be glad a part of
> it is working because it's hard to create a working stuff".

You only get VERY limited warranties and only for short periods of
time. It's not absolute. You really do have to do your own research
before buying anything. "Marketing" won't tell you the cold, hard
facts. You have to figure it out on your own. Some things you'll never
know until you try, but by then it's too late. We need reviewers to
tell us these things, and we need checks to verify that things
actually work, but this is not as easy as it sounds.

BTW, not sure about what the legal system is like in your country, but
is it free? Or are you paying them money to sue ASUS to fix their
bug?? This is another barrier. I'm surprised you're even considering
it. Normally you can't even win for trying, and that's only if you
have the proof and money. It's a losing battle, I'd say, not worth
messing around with (unless forced).

> One last thing Rugxulo: you should search a bit about what % of work is
> dedicated to creating things and what % is dedicated to optimisation and
> bug-tracking (in most good companies), you'll be amazed and you should
> understand a bit more what most of 7 billions customers really agree to pay
> for.

Business / Enterprise / Professional needs are much different than
that of Home users. They pay extra and have very specialized
requirements (and often special training for those aspects), much
unlike the average joe who just plays a few games on his laptop. So
their demands are stricter, but it totally does NOT mean that everyone
else (who doesn't pay and doesn't need it) gets all of the same
benefits.

But I don't know what else to tell you. You and I are wasting our time
debating these things. You go ahead and do whatever you want. Sorry I
can't help any further. But this is not a FreeDOS problem (nor mine
either).

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