Confirmed it works in 7.5.01 - pretty sweet, that's a load off my mind getting that to work.
FYI - I also had to trigger the process based on a new custom status reason, so in case anyone else has requires that then here's what you need to do: 1. Add status reason record as value to form "SYS:Status reason menu items" 2. In DevStudio - Add status reason value to Form CHG:Infrastructure change management (in order for the value to stick when change record saved) 3. In DevStudio - Add status reason to Form APR:SYS-Approval Definition (in order for the value to stick when approval process config record is saved) 4. In DevStudio - Add status reason to Form SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsoleTemplate (in order to see value in the overview console) Why BMC designed the status reason in this manner infuriates the heck out of me - one simple change creates so much work. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Louise Van Hine Sent: Tuesday, May 24, 2011 1:44 PM To: [email protected] Subject: Re: anyone know how to add custom approval phases ** That actually WORKS? Or does it only work in 7.5? I don't remember ever being able to get past the out of box approval phases in 7.0.3 but I'd really REALLY like to know for my own info. --- On Tue, 5/24/11, Rick Cook <[email protected]> wrote: From: Rick Cook <[email protected]> Subject: Re: anyone know how to add custom approval phases To: [email protected] Date: Tuesday, May 24, 2011, 11:25 AM ** You just create your own phase names by typing them in the field instead of using the menus. Then those phase names are available in the Mappings form. Rick On Tue, May 24, 2011 at 8:21 AM, pritch <[email protected]> wrote: Hi Andrew, Take a look at the Approval Process Configuration form. The entries in there navigate the approval processes. I've Offlined, added and renamed some of mine as well as adjusted the status flows (approval and rejections). Hopefully you have a dev or test env to play around with this. Once you have the process coniguration done, you'll obviously need to create the approval mappings. If I remember right, the changes to the Phase names came through to the approval mapping form. But I'm having a senior moment here so I don't recall if I had to adjust a menu somewhere. Check out the menu behind the Phase name in the approval mapping form to be sure of where the menu comes from. Hope this gives you a start. On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall <[email protected]> wrote: > Thanks Louise - that's how I originally had it configured. > > But the customer wants to the status of the change request to move from > scheduled to review to scheduled to approval then to scheduled after > each level, and as far as I can see you can't do that, it will stay in > the begin status until all the levels of approval are complete for that > phase. > > > > Regards, > > > > Andrew Goodall > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > > ________________________________ > > From: Action Request System discussion list(ARSList) > [ma_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
