I remember reading in BMC Communities that it was designed like that in order to support multi language. I am not sure if that was the only way to do that. It is a big hassle even to just add a custom menu value. In order to add a custom menu value most of the times we need to add it on the 1. visible selection field 2. there is a hidden selection field 3. Add data in some system form. 4. Add it on all the depended dialog screens.
On May 24, 2:00 pm, Rick Cook <[email protected]> wrote: > Totally agree. Why build a data driven system and then not use it most of > the time? Either replace the selection lists with menu data or don't. > > Rick > On May 24, 2011 11:52 AM, "Andrew C Goodall" <[email protected]> wrote: > > > > > > > > > Confirmed it works in 7.5.01 - pretty sweet, that's a load off my mind > > getting that to work. > > > FYI - I also had to trigger the process based on a new custom status > > reason, so in case anyone else has requires that then here's what you > > need to do: > > > 1. Add status reason record as value to form "SYS:Status reason > > menu items" > > 2. In DevStudio - Add status reason value to Form > > CHG:Infrastructure change management (in order for the value to stick > > when change record saved) > > 3. In DevStudio - Add status reason to Form APR:SYS-Approval > > Definition (in order for the value to stick when approval process config > > record is saved) > > 4. In DevStudio - Add status reason to Form > > SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsoleTemplate (in > > order to see value in the overview console) > > > Why BMC designed the status reason in this manner infuriates the heck > > out of me - one simple change creates so much work. > > > Regards, > > > Andrew Goodall > > > Software Engineer 2 | Development Services | jcpenney .www.jcp.com > > <http://www.jcp.com/> > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Louise Van Hine > > Sent: Tuesday, May 24, 2011 1:44 PM > > To: [email protected] > > Subject: Re: anyone know how to add custom approval phases > > > ** > > > That actually WORKS? Or does it only work in 7.5? I don't remember > > ever being able to get past the out of box approval phases in 7.0.3 but > > I'd really REALLY like to know for my own info. > > > --- On Tue, 5/24/11, Rick Cook <[email protected]> wrote: > > > From: Rick Cook <[email protected]> > > Subject: Re: anyone know how to add custom approval phases > > To: [email protected] > > Date: Tuesday, May 24, 2011, 11:25 AM > > > ** You just create your own phase names by typing them in the field > > instead of using the menus. Then those phase names are available in the > > Mappings form. > > > Rick > > > On Tue, May 24, 2011 at 8:21 AM, pritch <[email protected]> wrote: > > > Hi Andrew, > > > Take a look at the Approval Process Configuration form. The entries in > > there navigate the approval processes. I've Offlined, added and renamed > > some of mine as well as adjusted the status flows (approval and > > rejections). Hopefully you have a dev or test env to play around with > > this. Once you have the process coniguration done, you'll obviously > > need > > to create the approval mappings. If I remember right, the changes to > > the > > Phase names came through to the approval mapping form. But I'm having a > > senior moment here so I don't recall if I had to adjust a menu > > somewhere. > > Check out the menu behind the Phase name in the approval mapping form to > > be > > sure of where the menu comes from. > > > Hope this gives you a start. > > > On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall > > <[email protected]> > > wrote: > >> Thanks Louise - that's how I originally had it configured. > > >> But the customer wants to the status of the change request to move > > from > >> scheduled to review to scheduled to approval then to scheduled after > >> each level, and as far as I can see you can't do that, it will stay in > >> the begin status until all the levels of approval are complete for > > that > >> phase. > > >> Regards, > > >> Andrew Goodall > > >> Software Engineer 2 | Development Services | jcpenney .www.jcp.com > >> <http://www.jcp.com/> > > >> ________________________________ > > >> From: Action Request System discussion list(ARSList) > >> [ma_attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_ > > > </pre><font face="monospace"size="-3"><br>The information transmitted is > > intended only for the person or entity to which it is addressed and <br>may > contain confidential and/or privileged material. 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