We use that feature to create phase names that match the process names used by the CAB. Makes administering the phases much easier without having to refer to a translation table for different terms defining the same thing.
Rick On Tue, May 24, 2011 at 8:40 AM, Andrew C Goodall <[email protected]>wrote: > Genius - go figure, an undocumented feature?! Thanks Guys, I'll try > typing in a new phase. > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of pritch > Sent: Tuesday, May 24, 2011 10:30 AM > To: [email protected] > Subject: Re: anyone know how to add custom approval phases > > Thanks Rick - I just couldn't remember how I had them appear in the > mappings form. > > On Tue, 24 May 2011 08:25:05 -0700, Rick Cook <[email protected]> > wrote: > > You just create your own phase names by typing them in the field > instead > of > > using the menus. Then those phase names are available in the Mappings > > form. > > > > Rick > > > > On Tue, May 24, 2011 at 8:21 AM, pritch <[email protected]> wrote: > > > >> Hi Andrew, > >> > >> Take a look at the Approval Process Configuration form. The entries > in > >> there navigate the approval processes. I've Offlined, added and > renamed > >> some of mine as well as adjusted the status flows (approval and > >> rejections). Hopefully you have a dev or test env to play around > with > >> this. Once you have the process coniguration done, you'll obviously > need > >> to create the approval mappings. If I remember right, the changes to > the > >> Phase names came through to the approval mapping form. But I'm > having a > >> senior moment here so I don't recall if I had to adjust a menu > somewhere. > >> Check out the menu behind the Phase name in the approval mapping form > to > >> be > >> sure of where the menu comes from. > >> > >> Hope this gives you a start. > >> > >> On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall > >> <[email protected]> > >> wrote: > >> > Thanks Louise - that's how I originally had it configured. > >> > > >> > But the customer wants to the status of the change request to move > from > >> > scheduled to review to scheduled to approval then to scheduled > after > >> > each level, and as far as I can see you can't do that, it will stay > in > >> > the begin status until all the levels of approval are complete for > that > >> > phase. > >> > > >> > > >> > > >> > Regards, > >> > > >> > > >> > > >> > Andrew Goodall > >> > > >> > Software Engineer 2 | Development Services | jcpenney . > www.jcp.com > >> > <http://www.jcp.com/> > >> > > >> > ________________________________ > >> > > >> > From: Action Request System discussion list(ARSList) > >> > [mailto:[email protected]] On Behalf Of Louise Van Hine > >> > Sent: Tuesday, May 24, 2011 12:33 AM > >> > To: [email protected] > >> > Subject: Re: anyone know how to add custom approval phases > >> > > >> > > >> > > >> > ** > >> > > >> > > >> > I'm not sure I fully understand what you are trying to do but I'll > give > >> > it a try: > >> > > >> > If you are trying to deploy two implementation approvals, the way > to > do > >> > that is by changing the approval level in the approval mappings > >> > themselves, not the approval processes. The first implementation > >> > approval will fire at 0 and the second will fire at 1, and so on. > The > >> > approval process will have the same phases. Because the definition > of > >> > "Implementation approval" is that this is the last stage of > approval > >> > before implementation. You can have as many levels of approval as > you > >> > need 0, 1, 2, 3 etc. and the next level will not be invoked until > the > >> > previous approval is completed. > >> > > >> > --- On Mon, 5/23/11, Andrew C Goodall <[email protected]> wrote: > >> > > >> > > >> > From: Andrew C Goodall <[email protected]> > >> > Subject: anyone know how to add custom approval phases > >> > To: [email protected] > >> > Date: Monday, May 23, 2011, 11:15 AM > >> > > >> > ** > >> > > >> > All, > >> > > >> > > >> > ITSM Change Management 7.5.01 > >> > > >> > > >> > > >> > My need: Customer wants change request 2 phase approval in > >> > "Implementation Approval" > >> > > >> > > >> > > >> > 1. Begin = Scheduled For Review, Approved = Scheduled For > Approval > >> > 2. Begin = Scheduled For Approval, Approved = Scheduled > >> > > >> > > >> > > >> > As far as I can see I can only have one phase for approval per > change > >> > in > >> > status > >> > > >> > > >> > > >> > Does anybody have any suggestions/recommendations to fulfill this > need? > >> > > >> > > >> > > >> > Regards, > >> > > >> > > >> > > >> > Andrew Goodall > >> > > >> > Software Engineer 2 | Development Services | jcpenney . > www.jcp.com > >> > <http://www.jcp.com/> > >> > > >> > > >> > > >> > > >> > The information transmitted is intended only for the person or > entity > >> > to > >> > which it is addressed and > >> > may contain confidential and/or privileged material. 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