Genius - go figure, an undocumented feature?! Thanks Guys, I'll try typing in a new phase.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Tuesday, May 24, 2011 10:30 AM To: [email protected] Subject: Re: anyone know how to add custom approval phases Thanks Rick - I just couldn't remember how I had them appear in the mappings form. On Tue, 24 May 2011 08:25:05 -0700, Rick Cook <[email protected]> wrote: > You just create your own phase names by typing them in the field instead of > using the menus. Then those phase names are available in the Mappings > form. > > Rick > > On Tue, May 24, 2011 at 8:21 AM, pritch <[email protected]> wrote: > >> Hi Andrew, >> >> Take a look at the Approval Process Configuration form. The entries in >> there navigate the approval processes. I've Offlined, added and renamed >> some of mine as well as adjusted the status flows (approval and >> rejections). Hopefully you have a dev or test env to play around with >> this. Once you have the process coniguration done, you'll obviously need >> to create the approval mappings. If I remember right, the changes to the >> Phase names came through to the approval mapping form. But I'm having a >> senior moment here so I don't recall if I had to adjust a menu somewhere. >> Check out the menu behind the Phase name in the approval mapping form to >> be >> sure of where the menu comes from. >> >> Hope this gives you a start. >> >> On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall >> <[email protected]> >> wrote: >> > Thanks Louise - that's how I originally had it configured. >> > >> > But the customer wants to the status of the change request to move from >> > scheduled to review to scheduled to approval then to scheduled after >> > each level, and as far as I can see you can't do that, it will stay in >> > the begin status until all the levels of approval are complete for that >> > phase. >> > >> > >> > >> > Regards, >> > >> > >> > >> > Andrew Goodall >> > >> > Software Engineer 2 | Development Services | jcpenney . www.jcp.com >> > <http://www.jcp.com/> >> > >> > ________________________________ >> > >> > From: Action Request System discussion list(ARSList) >> > [mailto:[email protected]] On Behalf Of Louise Van Hine >> > Sent: Tuesday, May 24, 2011 12:33 AM >> > To: [email protected] >> > Subject: Re: anyone know how to add custom approval phases >> > >> > >> > >> > ** >> > >> > >> > I'm not sure I fully understand what you are trying to do but I'll give >> > it a try: >> > >> > If you are trying to deploy two implementation approvals, the way to do >> > that is by changing the approval level in the approval mappings >> > themselves, not the approval processes. The first implementation >> > approval will fire at 0 and the second will fire at 1, and so on. The >> > approval process will have the same phases. Because the definition of >> > "Implementation approval" is that this is the last stage of approval >> > before implementation. You can have as many levels of approval as you >> > need 0, 1, 2, 3 etc. and the next level will not be invoked until the >> > previous approval is completed. >> > >> > --- On Mon, 5/23/11, Andrew C Goodall <[email protected]> wrote: >> > >> > >> > From: Andrew C Goodall <[email protected]> >> > Subject: anyone know how to add custom approval phases >> > To: [email protected] >> > Date: Monday, May 23, 2011, 11:15 AM >> > >> > ** >> > >> > All, >> > >> > >> > ITSM Change Management 7.5.01 >> > >> > >> > >> > My need: Customer wants change request 2 phase approval in >> > "Implementation Approval" >> > >> > >> > >> > 1. Begin = Scheduled For Review, Approved = Scheduled For Approval >> > 2. Begin = Scheduled For Approval, Approved = Scheduled >> > >> > >> > >> > As far as I can see I can only have one phase for approval per change >> > in >> > status >> > >> > >> > >> > Does anybody have any suggestions/recommendations to fulfill this need? >> > >> > >> > >> > Regards, >> > >> > >> > >> > Andrew Goodall >> > >> > Software Engineer 2 | Development Services | jcpenney . www.jcp.com >> > <http://www.jcp.com/> >> > >> > >> > >> > >> > The information transmitted is intended only for the person or entity >> > to >> > which it is addressed and >> > may contain confidential and/or privileged material. If the reader of >> > this message is not the intended >> > recipient, you are hereby notified that your access is unauthorized, >> > and >> > any review, dissemination, >> > distribution or copying of this message including any attachments is >> > strictly prohibited. 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