Andrew, You can name 1st approval phase as Business Approval (Begin = Scheduled For Review, Approved = Scheduled For Approval) and 2nd approval phase as Platform Approval (Begin = Scheduled For Approval, Approved = Scheduled) This can be definitely configured. I am not sure what is your problem, can you please expalin in detail. Many thanks, Vishwa Anurag Saxena | Remedy Development Team AON Hewitt
________________________________ From: Louise Van Hine <[email protected]> To: [email protected] Sent: Tue, May 24, 2011 11:02:30 AM Subject: Re: anyone know how to add custom approval phases ** I'm not sure I fully understand what you are trying to do but I'll give it a try: If you are trying to deploy two implementation approvals, the way to do that is by changing the approval level in the approval mappings themselves, not the approval processes. The first implementation approval will fire at 0 and the second will fire at 1, and so on. The approval process will have the same phases. Because the definition of "Implementation approval" is that this is the last stage of approval before implementation. You can have as many levels of approval as you need 0, 1, 2, 3 etc. and the next level will not be invoked until the previous approval is completed. --- On Mon, 5/23/11, Andrew C Goodall <[email protected]> wrote: >From: Andrew C Goodall <[email protected]> >Subject: anyone know how to add custom approval phases >To: [email protected] >Date: Monday, May 23, 2011, 11:15 AM > > >** >All, > >ITSM Change Management 7.5.01 > >My need: Customer wants change request 2 phase approval in “Implementation >Approval” > > > 1. Begin = Scheduled For Review, Approved = Scheduled For Approval > 2. Begin = Scheduled For Approval, Approved = Scheduled > >As far as I can see I can only have one phase for approval per change in status > >Does anybody have any suggestions/recommendations to fulfill this need? > >Regards, > >Andrew Goodall >Software Engineer 2 | Development Services | jcpenney . www.jcp.com > >The information transmitted is intended only for the person or entity to which >it is addressed and > >may contain confidential and/or privileged material. If the reader of this >message is not the intended >recipient, you are hereby notified that your access is unauthorized, and any >review, dissemination, >distribution or copying of this message including any attachments is strictly >prohibited. If you are not >the intended recipient, please contact the sender and delete the material from >any computer. >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend >WWRUG11 >www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
