One might just as easily ask the question why did they make State Transitions 'data driven' with its own table when ITSM 7 came along and then tell you that you can't turn them on and off? I think the answer is - BIG WHOOPS.
--- On Tue, 5/24/11, Rick Cook <[email protected]> wrote: From: Rick Cook <[email protected]> Subject: Re: anyone know how to add custom approval phases To: [email protected] Date: Tuesday, May 24, 2011, 3:00 PM ** Totally agree. Why build a data driven system and then not use it most of the time? Either replace the selection lists with menu data or don't. Rick On May 24, 2011 11:52 AM, "Andrew C Goodall" <[email protected]> wrote: > Confirmed it works in 7.5.01 - pretty sweet, that's a load off my mind > getting that to work. > > > > FYI - I also had to trigger the process based on a new custom status > reason, so in case anyone else has requires that then here's what you > need to do: > > > > 1. Add status reason record as value to form "SYS:Status reason > menu items" > 2. In DevStudio - Add status reason value to Form > CHG:Infrastructure change management (in order for the value to stick > when change record saved) > 3. In DevStudio - Add status reason to Form APR:SYS-Approval > Definition (in order for the value to stick when approval process config > record is saved) > 4. In DevStudio - Add status reason to Form > SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsoleTemplate (in > order to see value in the overview console) > > > > Why BMC designed the status reason in this manner infuriates the heck > out of me - one simple change creates so much work. > > > > Regards, > > > > Andrew Goodall > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Louise Van Hine > Sent: Tuesday, May 24, 2011 1:44 PM > To: [email protected] > Subject: Re: anyone know how to add custom approval phases > > > > ** > > That actually WORKS? Or does it only work in 7.5? I don't remember > ever being able to get past the out of box approval phases in 7.0.3 but > I'd really REALLY like to know for my own info. > > --- On Tue, 5/24/11, Rick Cook <[email protected]> wrote: > > > From: Rick Cook <remedyrick@GMA_attend WWRUG11 www.wwrug.com ARSlist: "Where > the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
