Okay, my bad - we have never used anything for server except FQDN (since ARS 3.2), in every reference to it that we set or enter, so I don't even think about it on short name terms. The only place I use short name is when setting the path for the files in the installers.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Wednesday, August 26, 2009 10:27 AM To: [email protected] Subject: Re: Email server reference ** The problem is that if you don't refer to your server using the FQDN, and just the short, you would want your URL to be https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7&eid=NTS000000332045 but Remedy doesn't allow any configuration to allow you to specify what is in the &server= portion of the URL. I contacted BMC about this about a year ago and they recommended I write a filter to replace the FQDN with my short name because they don't allow configuration for it...so that's what I did, and it works well...even though that's not a 'proper solution' in my opinion. Maybe in a version post 7.5 they will offer that configuration option. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Wednesday, August 26, 2009 8:33 AM To: [email protected] Subject: Re: Email server reference ** Here is what I have set in my 7.5 server Email Notification Web Path : https://arsweb8.ars.unt.edu:8443/arsys (In my past experience, putting a trailing "/" after /arsys results in a double "//" in the email notification, so it is definitely a related setting. Here are several notification URLS from the 7.5 server: https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332045 Incident INC000000024471 has been assigned to your group 'ABN Support'. https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332033 Incident INC000000024461 ownership has been set to your group 'Desktop Support'. https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332371 Low Incident INC000000024472 assigned to your group (Libraries Helpdesk) as Incident Manager, has been escalated. They work as expected (when you have an appropriate account on the server). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 9:08 PM To: [email protected] Subject: Re: Email server reference ** I tried that, and all it did was append what I entered to the URL it is building. 7.1 didn't do that before that I noticed. I wasn't able to find an example of format to put in there, perhaps I did it wrong. Do you have a sample you can provide that you know works? Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Tuesday, August 25, 2009 9:04 PM To: [email protected] Subject: Re: Email server reference ** AR System Administration Console - System - General - Server Information : Advanced tab - Email Notification Web Path : It's the same on 7.1.x and 7.5.x, Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 6:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345<http://%3cwebserve%3e...%3cARServer%3e...12345> The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
