It sounds like it is not resolving the short name then. I know on my unix servers (sorry I am not a Windows server person) I had to add to my hosts file the short name. You might check your \windows\system32\drivers\etc\hosts file. On mine I use the format of: IP ShortName FQDN
192.168.0.1 server server.xyz.com I also add into the ar.conf (ar.cfg on Windows) I have the following (This is so the Remedy server knows itself by both names) Server-Name: server IP-Name: server.xyz.com Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Wednesday, August 26, 2009 9:41 AM To: [email protected] Subject: Re: Email server reference In the server config and ar.cfg it is server. It's pulling from somewhere or building server.xyz.com In Mid-Tier configuration there are 2 entries (server and server.xyz.com). This is because having just one (either) causes similar errors. We've tried every combination, no luck. Something is askew somewhere, and I don't know where else to look. Thanks, Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 26, 2009 9:09 AM To: [email protected] Subject: Re: Email server reference What is the name of your server (is it server or server.xyz.com)? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 6:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345 The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
