Here is what I have set in my 7.5 server Email Notification Web Path : https://arsweb8.ars.unt.edu:8443/arsys
(In my past experience, putting a trailing "/" after /arsys results in a double "//" in the email notification, so it is definitely a related setting. Here are several notification URLS from the 7.5 server: https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332045 Incident INC000000024471 has been assigned to your group 'ABN Support'. https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332033 Incident INC000000024461 ownership has been set to your group 'Desktop Support'. https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332371 Low Incident INC000000024472 assigned to your group (Libraries Helpdesk) as Incident Manager, has been escalated. They work as expected (when you have an appropriate account on the server). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 9:08 PM To: [email protected] Subject: Re: Email server reference ** I tried that, and all it did was append what I entered to the URL it is building. 7.1 didn't do that before that I noticed. I wasn't able to find an example of format to put in there, perhaps I did it wrong. Do you have a sample you can provide that you know works? Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Tuesday, August 25, 2009 9:04 PM To: [email protected] Subject: Re: Email server reference ** AR System Administration Console - System - General - Server Information : Advanced tab - Email Notification Web Path : It's the same on 7.1.x and 7.5.x, Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 6:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345<http://%3cwebserve%3e...%3cARServer%3e...12345> The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
