Mark, While not likely and if it has worked in the past then totally irrelevant; but, I once had an issue with the network itself. If all else fails either try pinging the name or contact your network people and ask them to confirm that the relevant name has, in fact, been added to DNS. I suppose you could also try putting the IP address in the url and seeing if this changes anything. Just unlikely thoughts.
This is probably not your problem but just one more path to investigate. I did happen to me once. Tom ----- Original Message ----- From: "Mark Lev" <[email protected]> Newsgroups: public.remedy.arsystem.general To: <[email protected]> Sent: Wednesday, August 26, 2009 10:41 AM Subject: Re: Email server reference In the server config and ar.cfg it is server. It's pulling from somewhere or building server.xyz.com In Mid-Tier configuration there are 2 entries (server and server.xyz.com). This is because having just one (either) causes similar errors. We've tried every combination, no luck. Something is askew somewhere, and I don't know where else to look. Thanks, Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 26, 2009 9:09 AM To: [email protected] Subject: Re: Email server reference What is the name of your server (is it server or server.xyz.com)? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 6:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345 The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090825-1, 08/25/2009 Tested on: 8/26/2009 10:43:48 AM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
