I'll stick to my statement about the setting in AR System Administration Console - System - General - Server Information : Advanced tab - Email Notification Web Path :
I changed it on my 7.5 server to: https://arsweb8.ars.unt.edu:8443/arsys/ (added the trailing "/") ...and this notification results: https://arsweb8.ars.unt.edu:8443/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=remedy7.ars.unt.edu&eid=NTS000000332385 Incident INC000000024481 has been assigned to your group 'Desktop Support'. ...with a double "//" Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Mark Lev > Sent: Wednesday, August 26, 2009 9:41 AM > To: [email protected] > Subject: Re: Email server reference > > In the server config and ar.cfg it is server. It's pulling from > somewhere or building server.xyz.com > > In Mid-Tier configuration there are 2 entries (server and > server.xyz.com). This is because having just one (either) causes > similar errors. We've tried every combination, no luck. Something is > askew somewhere, and I don't know where else to look. > > Thanks, > Mark > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Grooms, Frederick W > Sent: Wednesday, August 26, 2009 9:09 AM > To: [email protected] > Subject: Re: Email server reference > > What is the name of your server (is it server or server.xyz.com)? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Mark Lev > Sent: Tuesday, August 25, 2009 6:17 PM > To: [email protected] > Subject: Email server reference > > ** > We cannot seem to locate where Remedy stores the AR server name that it > inserts into the URL on a notification. > > ARS 7.5 > SQL Server > Windows OS > > For example: > > The URL in the email is something like this: > > http://<webserve>...<ARServer>...12345 > > The ARServer is wrong, and doesn't work. We've tried the configuration > form, server configuration tab, etc, but no luck. > > Anyone know where this is stored so we can correct it? > > It is putting the full path server.xyz.com instead of just server. > > Thanks, > Mark > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers > Are" > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers > Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
