**   
Each user will be able to set up a user ODBC connection and connect under  
his/her profile.
 
The issue is that it's not just one form.  If it were let say Help  Desk or 
something - then yes set permission on the fields in the form.   There are 
other forms - Surveys, Change Management, etc...
 
That person would have to set permissions on every field - except the Ztemp  
fields - and there is also the option that what if I need to create "join  
forms."    

 
 
In a message dated 4/28/2008 2:12:22 P.M. Pacific Daylight Time,  
[EMAIL PROTECTED] writes:

**   
Kathy,
Take the new "Remedy guy" by the hand and add a Read-Only  user called 
CRReporter. Give CRReporter read access to all the fields in the  form on which 
you 
wish to report. You can build your entire CR output with  this kind of access 
to the dev server.
For the workflow portion, you're going to have to  convince management that 
you need access. Maybe help him set you up as a  subadmin with access to that 
one form.
 
Then send him here. We won't burn him. We  promise.
Everybody has to learn somewhere, sometime. If he  can't get BMC Remedy 
training, having a dev server and an ARSlist account is  the next best thing.
 
One other question. When this report is completed and  moved to the 
production server, what account will be used to run the  report?
 
HTH,
John J. Reiser
Software Development Analyst
Remedy  Administrator/Developer
Lockheed Martin - MS2
The star that burns twice  as bright burns half as long.
Pay close attention and be illuminated by its  brilliance. - paraphrased by me



 
____________________________________
 From: Action Request System discussion  list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Rick  Cook
Sent: Monday, April 28, 2008 4:33 PM
To:  [email protected]
Subject: Re: Administrative  Access



** Then they have a choice - they can allow you to fix their  problem or not 
have the problem fixed.  If it will make the new person  feel better, ensure 
that there's a good DB backup before you log in, and take  a .def file backup 
right after.  We know you probably won't need them,  but the way to counter his 
irrationality is by calming him.  If that  doesn't work, I wouldn't even deal 
with him further - go over his head until  you get someone to answer the 
first question I posed.

Wonder why the  previous person walked  out...

Rick






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