Too true -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, April 28, 2008 9:31 PM To: [email protected] Subject: Re: Administrative Access
There always were ways though, using attachment fields and filters, or how about a run process `cat /var/log/remedy/arfilter.log | mail -s "Filter Log" [EMAIL PROTECTED] Or if they are silly enough to run arserver as root, there are lots more possibilities. Axton Grams On Mon, Apr 28, 2008 at 10:44 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: > ** > > One thing about 'pulling logs' that got easier with 7.x is that the > admin console in the user tool now offers a 'view' button for the logs > on the server, it downloads the file through the client onto your > machine....an option we didn't have before that...so for those of you > out there that don't have OS access, there is a way to get the access > now...:) > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore > Sent: Monday, April 28, 2008 8:14 PM > > > To: [email protected] > Subject: Re: Administrative Access > > > > ** > Kathy, > > I feel your pain, I used to be in a situation where the SA had the dev > server on serious lockdown. I understand production, but I have > trouble with control freaks doing this to dev. Every single time I > needed to restart, pull logs, or <gasp> apply a patch, I had to go through the SAs. > If I wanted to do any of that before 9:00am or after 4:30 pm, I was sol. > > In my situation, I eventually wore him down till he gave me some level > of access. I could pull logs files and look around, that was the best > I could squeeze out of him. > > First route, I'd take (I assume you've done this) is talk to management. > Explain you're unable to design the report without visibility into the > system. Alternately, you make him sit with you as you design your > report and waste his time since he won't provide you with the access you need. > Something has to give and someone has to see reason. > > Good luck and I'd be curious to know what ultimately happens with this. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [EMAIL PROTECTED] 04/28/08 7:17 PM >>> > > ** > Ya know, I thought about that option, but didn't suggest it because if > you are trying to gain the trust of someone, the last thing you want > to do is go in and open a back door they don't know about and exploit > it > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A > (Rocky) > Sent: Monday, April 28, 2008 3:23 PM > To: [email protected] > Subject: Re: Administrative Access > > > ** > > > Have you tried using the ARCACHE tool? I remember using this to > create a temp admin account on our dev server once before when I > accidentally delete the Demo account without creating another admin > account first. If you can login to the server just run from the > directory where ARSystem is installed(C:\Program Files\AR System). Type this from the command line : > > arcache -Ua -e 000000000999999 -lw 1 -n"TempAdmin" -p"" -s > <servername> -g "1;" -d -This works on Remedy 6.3 > > > > Thanks, > > Rocky > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > Sent: Monday, April 28, 2008 1:50 PM > To: [email protected] > Subject: Re: Administrative Access > > > > ** > > > Hi, > > > > > > I do not need the development server to just to create a Crystal Report. > > > I need the development server to see the forms/ the fields to build > the logic to create the algorithms to create the Crystal Report. When > linking did not work, I have even need to create "join" forms to bring > the data together. > > > > > > > > > > In a message dated 4/28/2008 1:43:12 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > > ** > > > Hi Kathy, > > > > > > You don't really need the development server to create a Crystal Report. > Are you looking to add the Crystal report to a report form in Remedy? > Another option would be to use the production server, certainly not an > ideal situation. Give your manager the option of how they want you to > execute your work. Sounds like a little power hoarding going on. > > > > > > Let us know how it goes. > > > > > > Susan > > > On Mon, Apr 28, 2008 at 3:17 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Absolutely. If other guy doesn't know Remedy, and you do, he'll > just have to trust in your expertise, or explain to higher-ups why he won't. > > Rick > > > > > > > On Mon, Apr 28, 2008 at 1:05 PM, Kaiser Norm E CIV USAF 96 CS/SCCE > <[EMAIL PROTECTED]> wrote: > > This is kind of like hiring a guy to paint your bedroom but not > letting him inside your house. > > I would elevate the issue if the guy won't cooperate. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > > > > Sent: Monday, April 28, 2008 3:02 PM > To: [email protected] > Subject: Re: Administrative Access > > ** > I am referring to AR System admin privileges NOT OS Level priveleges > > In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** > Kathy, > > Are you referring to AR System admin privileges within the > development server or admin privileges at the OS level? > > Dave > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > Sent: Monday, April 28, 2008 3:56 PM > To: [email protected] > Subject: Re: Administrative Access > > ** > This person doesn't even know Remedy at all. > > In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight > Time, [EMAIL PROTECTED] writes: > > ** Well, if one is a developer, and one is prevented > from using the development tool, it would be complete one's assigned > task, I would think. Perhaps if you asked this other person to show > you how it can be done in the absence of admin access, that should > clear it up one way or another. > > Rick > > > On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris > <[EMAIL PROTECTED]> wrote: > > ** > User with administrative access. > > In a message dated 4/28/2008 12:43:55 P.M. > Pacific Daylight Time, [EMAIL PROTECTED] writes: > > ** Are you talking about a user with > administrative access into Remedy, or to the server itself? > > Rick > > On Mon, Apr 28, 2008 at 12:35 PM, Kathy > Morris <[EMAIL PROTECTED]> wrote: > > ** > > Hi All, > > I am trying to integration > Crystal XI with Remedy - the person I work with is giving me a hard > time about Administrative access to the DEVELOPMENT Server. I don't > believe that I can build the algorithms, and integrate Remedy with > Crystal without this access. Is there some way this can be done - its > a development server. I am a Remedy Developer - never experienced not > having access to dev. > ________________________________ > NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR > CONFIDENTIAL information and is intended only for the use of the > specific > individual(s) to whom it is addressed. It may contain information that > is privileged and confidential under state and federal law. This > information may be used or disclosed only in accordance with law, and > you may be subject to penalties under law for improper use or further > disclosure of the information in this e-mail and its attachments. If > you have received this e-mail in error, please immediately notify the > person named above by reply e-mail, and then delete the original e-mail. Thank you. > > ________________________________ > NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR > CONFIDENTIAL information and is intended only for the use of the > specific > individual(s) to whom it is addressed. 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