There always were ways though, using attachment fields and filters, or how about a run process `cat /var/log/remedy/arfilter.log | mail -s "Filter Log" [EMAIL PROTECTED] Or if they are silly enough to run arserver as root, there are lots more possibilities.
Axton Grams On Mon, Apr 28, 2008 at 10:44 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: > ** > > One thing about 'pulling logs' that got easier with 7.x is that the admin > console in the user tool now offers a 'view' button for the logs on the > server, it downloads the file through the client onto your machine....an > option we didn't have before that...so for those of you out there that don't > have OS access, there is a way to get the access now...:) > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore > Sent: Monday, April 28, 2008 8:14 PM > > > To: [email protected] > Subject: Re: Administrative Access > > > > ** > Kathy, > > I feel your pain, I used to be in a situation where the SA had the dev > server on serious lockdown. I understand production, but I have trouble > with control freaks doing this to dev. Every single time I needed to > restart, pull logs, or <gasp> apply a patch, I had to go through the SAs. > If I wanted to do any of that before 9:00am or after 4:30 pm, I was sol. > > In my situation, I eventually wore him down till he gave me some level of > access. I could pull logs files and look around, that was the best I could > squeeze out of him. > > First route, I'd take (I assume you've done this) is talk to management. > Explain you're unable to design the report without visibility into the > system. Alternately, you make him sit with you as you design your report > and waste his time since he won't provide you with the access you need. > Something has to give and someone has to see reason. > > Good luck and I'd be curious to know what ultimately happens with this. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [EMAIL PROTECTED] 04/28/08 7:17 PM >>> > > ** > Ya know, I thought about that option, but didn't suggest it because if you > are trying to gain the trust of someone, the last thing you want to do is go > in and open a back door they don't know about and exploit it > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A (Rocky) > Sent: Monday, April 28, 2008 3:23 PM > To: [email protected] > Subject: Re: Administrative Access > > > ** > > > Have you tried using the ARCACHE tool? I remember using this to create a > temp admin account on our dev server once before when I accidentally delete > the Demo account without creating another admin account first. If you can > login to the server just run from the directory where ARSystem is > installed(C:\Program Files\AR System). Type this from the command line : > > arcache -Ua -e 000000000999999 -lw 1 -n"TempAdmin" -p"" -s <servername> -g > "1;" –d -This works on Remedy 6.3 > > > > Thanks, > > Rocky > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > Sent: Monday, April 28, 2008 1:50 PM > To: [email protected] > Subject: Re: Administrative Access > > > > ** > > > Hi, > > > > > > I do not need the development server to just to create a Crystal Report. > > > I need the development server to see the forms/ the fields to build the > logic to create the algorithms to create the Crystal Report. When linking > did not work, I have even need to create "join" forms to bring the data > together. > > > > > > > > > > In a message dated 4/28/2008 1:43:12 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > > ** > > > Hi Kathy, > > > > > > You don't really need the development server to create a Crystal Report. > Are you looking to add the Crystal report to a report form in Remedy? > Another option would be to use the production server, certainly not an ideal > situation. Give your manager the option of how they want you to execute > your work. Sounds like a little power hoarding going on. > > > > > > Let us know how it goes. > > > > > > Susan > > > On Mon, Apr 28, 2008 at 3:17 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Absolutely. If other guy doesn't know Remedy, and you do, he'll just > have to trust in your expertise, or explain to higher-ups why he won't. > > Rick > > > > > > > On Mon, Apr 28, 2008 at 1:05 PM, Kaiser Norm E CIV USAF 96 CS/SCCE > <[EMAIL PROTECTED]> wrote: > > This is kind of like hiring a guy to paint your bedroom but not letting > him inside your house. > > I would elevate the issue if the guy won't cooperate. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > > > > Sent: Monday, April 28, 2008 3:02 PM > To: [email protected] > Subject: Re: Administrative Access > > ** > I am referring to AR System admin privileges NOT OS Level priveleges > > In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, > [EMAIL PROTECTED] writes: > > ** > Kathy, > > Are you referring to AR System admin privileges within the > development server or admin privileges at the OS level? > > Dave > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > Sent: Monday, April 28, 2008 3:56 PM > To: [email protected] > Subject: Re: Administrative Access > > ** > This person doesn't even know Remedy at all. > > In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight > Time, [EMAIL PROTECTED] writes: > > ** Well, if one is a developer, and one is prevented > from using the development tool, it would be complete one's assigned > task, I would think. Perhaps if you asked this other person to show you > how it can be done in the absence of admin access, that should clear it > up one way or another. > > Rick > > > On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris > <[EMAIL PROTECTED]> wrote: > > ** > User with administrative access. > > In a message dated 4/28/2008 12:43:55 P.M. > Pacific Daylight Time, [EMAIL PROTECTED] writes: > > ** Are you talking about a user with > administrative access into Remedy, or to the server itself? > > Rick > > On Mon, Apr 28, 2008 at 12:35 PM, Kathy > Morris <[EMAIL PROTECTED]> wrote: > > ** > > Hi All, > > I am trying to integration > Crystal XI with Remedy - the person I work with is giving me a hard time > about Administrative access to the DEVELOPMENT Server. I don't believe > that I can build the algorithms, and integrate Remedy with Crystal > without this access. Is there some way this can be done - its a > development server. I am a Remedy Developer - never experienced not > having access to dev. > ________________________________ > NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR > CONFIDENTIAL information and is intended only for the use of the specific > individual(s) to whom it is addressed. It may contain information that is > privileged and confidential under state and federal law. This information > may be used or disclosed only in accordance with law, and you may be subject > to penalties under law for improper use or further disclosure of the > information in this e-mail and its attachments. If you have received this > e-mail in error, please immediately notify the person named above by reply > e-mail, and then delete the original e-mail. Thank you. > > ________________________________ > NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR > CONFIDENTIAL information and is intended only for the use of the specific > individual(s) to whom it is addressed. It may contain information that is > privileged and confidential under state and federal law. This information > may be used or disclosed only in accordance with law, and you may be subject > to penalties under law for improper use or further disclosure of the > information in this e-mail and its attachments. If you have received this > e-mail in error, please immediately notify the person named above by reply > e-mail, and then delete the original e-mail. 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