Kathy, I feel your pain, I used to be in a situation where the SA had the dev server on serious lockdown. I understand production, but I have trouble with control freaks doing this to dev. Every single time I needed to restart, pull logs, or <gasp> apply a patch, I had to go through the SAs. If I wanted to do any of that before 9:00am or after 4:30 pm, I was sol. In my situation, I eventually wore him down till he gave me some level of access. I could pull logs files and look around, that was the best I could squeeze out of him. First route, I'd take (I assume you've done this) is talk to management. Explain you're unable to design the report without visibility into the system. Alternately, you make him sit with you as you design your report and waste his time since he won't provide you with the access you need. Something has to give and someone has to see reason. Good luck and I'd be curious to know what ultimately happens with this. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
>>> [EMAIL PROTECTED] 04/28/08 7:17 PM >>> ** Ya know, I thought about that option, but didn't suggest it because if you are trying to gain the trust of someone, the last thing you want to do is go in and open a back door they don't know about and exploit it From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Monday, April 28, 2008 3:23 PM To: [email protected] Subject: Re: Administrative Access ** @font-face { font-family: Calibri;[EMAIL PROTECTED] { font-family: Tahoma;[EMAIL PROTECTED] Section1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; }P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"}LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"}DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif"}A:link { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99}SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99}A:visited { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99}SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99}SPAN.EmailStyle17 { FONT-WEIGHT: normal; COLOR: blue; FONT-STYLE: normal; FONT-FAMILY: "Tahoma","sans-serif"; TEXT-DECORATION: none; mso-style-type: personal}SPAN.EmailStyle18 { FONT-WEIGHT: normal; COLOR: blue; FONT-STYLE: normal; FONT-FAMILY: "Tahoma","sans-serif"; TEXT-DECORATION: none; mso-style-type: personal-reply}.MsoChpDefault { FONT-SIZE: 10pt; mso-style-type: export-only}DIV.Section1 { page: Section1}Have you tried using the ARCACHE tool? I remember using this to create a temp admin account on our dev server once before when I accidentally delete the Demo account without creating another admin account first. If you can login to the server just run from the directory where ARSystem is installed(C:\Program Files\AR System). Type this from the command line : arcache -Ua -e 000000000999999 -lw 1 -n"TempAdmin" -p"" -s <servername> -g "1;" *d -This works on Remedy 6.3 Thanks,Rocky From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 1:50 PM To: [email protected] Subject: Re: Administrative Access ** Hi, I do not need the development server to just to create a Crystal Report. I need the development server to see the forms/ the fields to build the logic to create the algorithms to create the Crystal Report. When linking did not work, I have even need to create "join" forms to bring the data together. In a message dated 4/28/2008 1:43:12 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Hi Kathy, You don't really need the development server to create a Crystal Report. Are you looking to add the Crystal report to a report form in Remedy? Another option would be to use the production server, certainly not an ideal situation. Give your manager the option of how they want you to execute your work. Sounds like a little power hoarding going on. Let us know how it goes. Susan On Mon, Apr 28, 2008 at 3:17 PM, Rick Cook <[EMAIL PROTECTED]> wrote:** Absolutely. If other guy doesn't know Remedy, and you do, he'll just have to trust in your expertise, or explain to higher-ups why he won't. Rick On Mon, Apr 28, 2008 at 1:05 PM, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:This is kind of like hiring a guy to paint your bedroom but not letting him inside your house. I would elevate the issue if the guy won't cooperate. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:02 PM To: [email protected] Subject: Re: Administrative Access ** I am referring to AR System admin privileges NOT OS Level priveleges In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Kathy, Are you referring to AR System admin privileges within the development server or admin privileges at the OS level? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:56 PM To: [email protected] Subject: Re: Administrative Access ** This person doesn't even know Remedy at all. In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Well, if one is a developer, and one is prevented from using the development tool, it would be complete one's assigned task, I would think. Perhaps if you asked this other person to show you how it can be done in the absence of admin access, that should clear it up one way or another. Rick On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** User with administrative access. In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Are you talking about a user with administrative access into Remedy, or to the server itself? Rick On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** Hi All, I am trying to integration Crystal XI with Remedy - the person I work with is giving me a hard time about Administrative access to the DEVELOPMENT Server. I don't believe that I can build the algorithms, and integrate Remedy with Crystal without this access. Is there some way this can be done - its a development server. I am a Remedy Developer - never experienced not having access to dev. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. 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