I've received a request from Business user whether for a particular outgoing email (we are using SMTP gateway for outgoing email), remedy is able to save a copy of the mail in msg format (incude sender email, recipient email, email content, attachment etc) and then attached this msg file to the respective ticket.
any one got any idea how this can be done ? thanks Clemence _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
