A quick and dirty process, you could have the outgoing emails BCC an email address that is associated with an incoming mailbox (maybe another Email Engine is better?.?.). The incoming mails are saved as attachments. Then you just need some workflow to pick out the attachment and put it in the ticket. Of course you'll need to be very careful to not create a loop between the outgoing and incoming mailboxes.
Jason On Thu, Dec 18, 2014 at 6:08 AM, LJ LongWing <[email protected]> wrote: > > ** > Clemence, > MSG format is something that Microsoft creates...so, in order to turn text > into a msg format, you will either need to push it through a Microsoft > product (Outlook), or use some other software to create the file...I did a > quick search on 'perl create msg file' and this was the first return > http://www.perlmonks.org/?node_id=946708 > Once you have the msg file, you can use Remedy to attach it wherever you > want. > > On Thu, Dec 18, 2014 at 2:01 AM, clemence <[email protected]> wrote: >> >> ** >> I've received a request from Business user whether for a particular >> outgoing email (we are using SMTP gateway for outgoing email), remedy is >> able to save a copy of the mail in msg format (incude sender email, >> recipient email, email content, attachment etc) and then attached this msg >> file to the respective ticket. >> >> any one got any idea how this can be done ? >> >> thanks >> Clemence >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
