If you are running ITSM check the Email Function from and Incident. OOB code takes the email and writes it into a Work Info record. You could look at that workflow to start with. The message is simply concatenated into the Work Info details so that may not be the actual results but the foundation is in place at least.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of clemence Sent: Thursday, December 18, 2014 8:10 PM To: [email protected] Subject: Re: Export outgoing email to a file and attached to the ticket ** Dear All thank you for all your suggestion. I believe ican figure out how to make it work now Clemence On Thursday, December 18, 2014 5:01:52 PM UTC+8, clemence wrote: ** I've received a request from Business user whether for a particular outgoing email (we are using SMTP gateway for outgoing email), remedy is able to save a copy of the mail in msg format (incude sender email, recipient email, email content, attachment etc) and then attached this msg file to the respective ticket. any one got any idea how this can be done ? thanks Clemence _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
