Speaking generically, the answer is yes. You need to capture the outgoing message, push it to a temp form then push it where you want (maybe the Work Info of the ticket). The same can be done for incoming messages.
Thank you, Sandra Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of clemence Sent: Thursday, December 18, 2014 4:02 AM To: [email protected] Subject: Export outgoing email to a file and attached to the ticket ** I've received a request from Business user whether for a particular outgoing email (we are using SMTP gateway for outgoing email), remedy is able to save a copy of the mail in msg format (incude sender email, recipient email, email content, attachment etc) and then attached this msg file to the respective ticket. any one got any idea how this can be done ? thanks Clemence _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
