Inbound emails have the complete email envelope in the AR System Email Messages form in an .eml format. I don’t see a .msg attachment format. (at least on my Linux server using SMTP)
On an inbound email in the form do Display Advanced Options = “Yes”, then go to the Advanced Options tab, Attachment Alternatives tab Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Thursday, December 18, 2014 3:30 PM To: [email protected] Subject: Re: Export outgoing email to a file and attached to the ticket ** But that would be brought back in as text in the arsystem email messages form, not the attachment in question....right? On Thu, Dec 18, 2014 at 2:09 PM, Jason Miller wrote: ** A quick and dirty process, you could have the outgoing emails BCC an email address that is associated with an incoming mailbox (maybe another Email Engine is better?.?.). The incoming mails are saved as attachments. Then you just need some workflow to pick out the attachment and put it in the ticket. Of course you'll need to be very careful to not create a loop between the outgoing and incoming mailboxes. Jason On Thu, Dec 18, 2014 at 6:08 AM, LJ LongWing wrote: ** Clemence, MSG format is something that Microsoft creates...so, in order to turn text into a msg format, you will either need to push it through a Microsoft product (Outlook), or use some other software to create the file...I did a quick search on 'perl create msg file' and this was the first return http://www.perlmonks.org/?node_id=946708 Once you have the msg file, you can use Remedy to attach it wherever you want. On Thu, Dec 18, 2014 at 2:01 AM, clemence wrote: ** I've received a request from Business user whether for a particular outgoing email (we are using SMTP gateway for outgoing email), remedy is able to save a copy of the mail in msg format (incude sender email, recipient email, email content, attachment etc) and then attached this msg file to the respective ticket. any one got any idea how this can be done ? thanks Clemence _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
