I'm using chat right now. Waited less than 1 minute
Marcelo Martinez From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of andres tamayo Sent: Friday, November 08, 2013 11:18 AM To: [email protected] Subject: Re: BMC Chat with support ** lucky you thad. for me i've just saw the chat available once (i use support at least twice a week) and it never pass me to an agent to chat to. 2013/11/8 Tauf Chowdhury <[email protected]<mailto:[email protected]>> ** Thad, You've been fortunate. I always try the chat and I see the window where it shows I'm in queue and that I'm waiting for a rep to join. After about 5 minutes, I get a message that says so one is avail and that I should just submit a ticket. I'll see if it improves in the future. Sent from my iPhone On Nov 8, 2013, at 12:12 PM, Thad Esser <[email protected]<mailto:[email protected]>> wrote: ** Tauf, I've had the opposite experience, I'm quite pleased with the chat feature. I've used it maybe 10-15 times, and don't recall any specific timeout issues. The folks responding to chats have always been helpful and I like the immediate response. Even if they couldn't resolve the issue right there, they create a ticket for you and get it closer to the right place (sometimes its not clear how a ticket should be categorized and you don't want to waste time in the wrong queue). Frequently, they've been able to resolve my issue or answer my question, preventing me from having to submit a ticket. When I go to submit a ticket, and the chat button is available, I'll usually go for that option first. Thad Just for fun... <image.png> On Thu, Nov 7, 2013 at 8:19 AM, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: ** So in submitting a ticket to BMC, you have the option to click the "Chat now" button. In the spirit of trying new things, I've tried to use that button now the last 2-3 times I went to open a ticket. Each time, I was #1 in queue... however no reps joined and eventually it "timed out." Anyone else have similar experiences? Is this something that BMC is not putting too many resources into? -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
