So that is the new chat feature that comes with the latest SRM? Cool, if we enable that and then block all incoming calls our call avoidance and time to resolution number should start to look better very quickly.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Thursday, November 07, 2013 10:23 AM To: [email protected] Subject: Re: BMC Chat with support ** Lucky you, every time I try to use it I get an error that my support contract doesn't allow of it and to bugger off..... On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: ** So in submitting a ticket to BMC, you have the option to click the "Chat now" button. In the spirit of trying new things, I've tried to use that button now the last 2-3 times I went to open a ticket. Each time, I was #1 in queue... however no reps joined and eventually it "timed out." Anyone else have similar experiences? Is this something that BMC is not putting too many resources into? -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
