Lucky you, every time I try to use it I get an error that my support
contract doesn't allow of it and to bugger off.....


On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury <[email protected]> wrote:

> **
> So in submitting a ticket to BMC, you have the option to click the "Chat
> now" button. In the spirit of trying new things, I've tried to use that
> button now the last 2-3 times I went to open a ticket. Each time, I was #1
> in queue... however no reps joined and eventually it "timed out." Anyone
> else have similar experiences? Is this something that BMC is not putting
> too many resources into?
>
> --
>
>
> *Tauf Chowdhury*
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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