lucky you thad. for me i've just saw the chat available once (i use support at least twice a week) and it never pass me to an agent to chat to.
2013/11/8 Tauf Chowdhury <[email protected]> > ** > Thad, > You've been fortunate. I always try the chat and I see the window where it > shows I'm in queue and that I'm waiting for a rep to join. After about 5 > minutes, I get a message that says so one is avail and that I should just > submit a ticket. I'll see if it improves in the future. > > Sent from my iPhone > > On Nov 8, 2013, at 12:12 PM, Thad Esser <[email protected]> wrote: > > ** > Tauf, > > I've had the opposite experience, I'm quite pleased with the chat feature. > I've used it maybe 10-15 times, and don't recall any specific timeout > issues. The folks responding to chats have always been helpful and I like > the immediate response. Even if they couldn't resolve the issue right > there, they create a ticket for you and get it closer to the right place > (sometimes its not clear how a ticket should be categorized and you don't > want to waste time in the wrong queue). Frequently, they've been able to > resolve my issue or answer my question, preventing me from having to submit > a ticket. > > When I go to submit a ticket, and the chat button is available, I'll > usually go for that option first. > > Thad > > Just for fun... > > <image.png> > > > On Thu, Nov 7, 2013 at 8:19 AM, Tauf Chowdhury <[email protected]> wrote: > >> ** >> So in submitting a ticket to BMC, you have the option to click the "Chat >> now" button. In the spirit of trying new things, I've tried to use that >> button now the last 2-3 times I went to open a ticket. Each time, I was #1 >> in queue... however no reps joined and eventually it "timed out." Anyone >> else have similar experiences? Is this something that BMC is not putting >> too many resources into? >> >> -- >> >> >> *Tauf Chowdhury* >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
