Disenfranchisement Manager we just hired said so, and I believe him.
On Thu, Nov 7, 2013 at 11:34 AM, Tommy Morris <[email protected]>wrote: > ** > > So that is the new chat feature that comes with the latest SRM? Cool, if > we enable that and then block all incoming calls our call avoidance and > time to resolution number should start to look better very quickly. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Thursday, November 07, 2013 10:23 AM > *To:* [email protected] > *Subject:* Re: BMC Chat with support > > > > ** > > Lucky you, every time I try to use it I get an error that my support > contract doesn't allow of it and to bugger off..... > > > > On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury <[email protected]> wrote: > > ** > > So in submitting a ticket to BMC, you have the option to click the "Chat > now" button. In the spirit of trying new things, I've tried to use that > button now the last 2-3 times I went to open a ticket. Each time, I was #1 > in queue... however no reps joined and eventually it "timed out." Anyone > else have similar experiences? Is this something that BMC is not putting > too many resources into? > > > -- > *Tauf Chowdhury* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
