Robert, You can turn on server-side sql logging to check for sql failures that would indicate if the mapped field/table source is incorrect. In the sql you will see multiple statements run when the overview console tries to load. One will be the statement including your new field (database Id) and possibly an error indicator if it's not processing correctly.
HTH, Eric -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jlbess Sent: Friday, May 20, 2011 9:16 AM To: [email protected] Subject: Re: Adding new columns to Overview Console Have you restarted ARS yet? Requires a restart of the service for the change to take effect. Jason Sent from iPhone On May 20, 2011, at 9:03 AM, "Spangler, Robert CIV JFCOM JWAC" <[email protected]> wrote: > I had followed the outline as seen in BMC Communities here > (https://communities.bmc.com/communities/message/133862#133862). The > field is available to be selected and shows up as a column header in > the table in the Overview Console, the there is no data. I have set > the permissions to public on the new fields. Thanks in advance for > any help :-) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Friday, May 20, 2011 8:19 AM > To: [email protected] > Subject: Re: Adding new columns to Overview Console > > Hi, > > You have to do a couple of things. > > 1. You need to create a new field in SHR:ARDBC_OverviewConsole, if the > field is not already there > > 2. You need to map the field id of that field to its corresponding > field in the source form. This is done in SHR:ARDBCFields. Look at the > existing records to figure out which id goes where, and which tag > corresponds to your source form. > > For example the tags for Incident, Problem and Change are > MAINHELPDESK, MAINPROBLEM and MAINCHANGE. > > You will probably need to restart your plugin server when this has > been accomplished. > > After this you should be able to add the new column to SHR:OverviewConsole. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Has anyone added any fields to the Overview Console? I have looked >> into this and there was some info on BMC Communities, but when I >> followed this procedure, the fields remained blank. BMC tech support >> says it submitted an RFE for this. I am running ARS 7.5 P6 and ITSM >> 7.6 P1. Would really appreciate any feedback or ideas! Thanks >> >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
