Have you restarted ARS yet? Requires a restart of the service for the change to take effect.
Jason Sent from iPhone On May 20, 2011, at 9:03 AM, "Spangler, Robert CIV JFCOM JWAC" <[email protected]> wrote: > I had followed the outline as seen in BMC Communities here > (https://communities.bmc.com/communities/message/133862#133862). The field > is > available to be selected and shows up as a column header in the table in the > Overview Console, the there is no data. I have set the permissions to public > on the new fields. Thanks in advance for any help :-) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Friday, May 20, 2011 8:19 AM > To: [email protected] > Subject: Re: Adding new columns to Overview Console > > Hi, > > You have to do a couple of things. > > 1. You need to create a new field in SHR:ARDBC_OverviewConsole, if the field > is not already there > > 2. You need to map the field id of that field to its corresponding field in > the source form. This is done in SHR:ARDBCFields. Look at the existing > records > to figure out which id goes where, and which tag corresponds to your source > form. > > For example the tags for Incident, Problem and Change are MAINHELPDESK, > MAINPROBLEM and MAINCHANGE. > > You will probably need to restart your plugin server when this has been > accomplished. > > After this you should be able to add the new column to SHR:OverviewConsole. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Has anyone added any fields to the Overview Console? I have looked >> into this and there was some info on BMC Communities, but when I >> followed this procedure, the fields remained blank. BMC tech support >> says it submitted an RFE for this. I am running ARS 7.5 P6 and ITSM >> 7.6 P1. Would really appreciate any feedback or ideas! Thanks >> >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
