Hi,
Did you map the field in the right way in SHR:ARDBCFields-table? That is
the key I would think.
Best Regards - Misi, RRR AB, http://rrr.se
> I had followed the outline as seen in BMC Communities here
> (https://communities.bmc.com/communities/message/133862#133862). The
> field is
> available to be selected and shows up as a column header in the table in
> the
> Overview Console, the there is no data. I have set the permissions to
> public
> on the new fields. Thanks in advance for any help :-)
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Friday, May 20, 2011 8:19 AM
> To: [email protected]
> Subject: Re: Adding new columns to Overview Console
>
> Hi,
>
> You have to do a couple of things.
>
> 1. You need to create a new field in SHR:ARDBC_OverviewConsole, if the
> field
> is not already there
>
> 2. You need to map the field id of that field to its corresponding field
> in
> the source form. This is done in SHR:ARDBCFields. Look at the existing
> records
> to figure out which id goes where, and which tag corresponds to your
> source
> form.
>
> For example the tags for Incident, Problem and Change are MAINHELPDESK,
> MAINPROBLEM and MAINCHANGE.
>
> You will probably need to restart your plugin server when this has been
> accomplished.
>
> After this you should be able to add the new column to
> SHR:OverviewConsole.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
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>
>> Has anyone added any fields to the Overview Console? I have looked
>> into this and there was some info on BMC Communities, but when I
>> followed this procedure, the fields remained blank. BMC tech support
>> says it submitted an RFE for this. I am running ARS 7.5 P6 and ITSM
>> 7.6 P1. Would really appreciate any feedback or ideas! Thanks
>>
>>
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>
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