Hi,
You have to do a couple of things.
1. You need to create a new field in SHR:ARDBC_OverviewConsole, if the
field is not already there
2. You need to map the field id of that field to its corresponding field
in the source form. This is done in SHR:ARDBCFields. Look at the existing
records to figure out which id goes where, and which tag corresponds to
your source form.
For example the tags for Incident, Problem and Change are MAINHELPDESK,
MAINPROBLEM and MAINCHANGE.
You will probably need to restart your plugin server when this has been
accomplished.
After this you should be able to add the new column to SHR:OverviewConsole.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Has anyone added any fields to the Overview Console? I have looked into
> this and there was some info on BMC Communities, but when I followed this
> procedure, the fields remained blank. BMC tech support says it submitted
> an
> RFE for this. I am running ARS 7.5 P6 and ITSM 7.6 P1. Would really
> appreciate any feedback or ideas! Thanks
>
>
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