David, Thanks. Even more reason to move to 7.5 :-) On Mon, Jun 29, 2009 at 1:39 PM, Easter, David <[email protected]> wrote:
> ** > > Note, that while not an exact solution for your particular situation, AR > System 7.5.00 did introduce the feature of text formatting templates. With > a template, you can take information stored in a field and place > pre-formatted HTML around the data – e.g. encasing a URL in <a> </a> to make > it clickable in a browser: > > > > *Text formatting template and rich text formatting* > > > > Templates are a method of formatting text dynamically for presentation in > AR System. The data included in templates is specified through parameters > that the client workflow substitutes at runtime. Templates can be used to > format text in tooltips and view fields. > > > > Templates are stored as HTML file attachments in the AR System Resource > Definitions form, which enables you to store information about the template. > A template is HTML code with parameters or field IDs. The template can be a > complete HTML document (starting and ending with <html> and <body> tags) > or a portion (snippet) of an HTML document (for example, a group of table > rows). > > > > A template can be processed using either of these methods: > > · Create a Set Fields workflow action that uses the TEMPLATE function > to place content into a character field or a view field. > > · Bind a template directly to a view field. Use this method when > you do not need to calculate parameter values in workflow. > > > > Templates can be nested within templates, either by using workflow to > generate content from a template with an HTML snippet and placing it into a > hidden field, or by using the TEMPLATE function within another TEMPLATE > function. > A message action of the type Tooltip can display the HTML generated by an > earlier Set Fields action. > > > > For more information about templates, see Chapter 10, “Using templates,” in > the *Form and Application Objects Guide*. > > > > -David J. Easter > > Sr. Product Manager, Solution Strategy and Development > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Charles Baldi > *Sent:* Monday, June 29, 2009 10:14 AM > *To:* [email protected] > *Subject:* Re: Display URL as hyperlink in Mid-Tier just as in Windows > client > > > > ** Thanks, I just saw the KB article myself. > > On Mon, Jun 29, 2009 at 1:08 PM, Thad K Esser <[email protected]> wrote: > > We just had the same question a few weeks ago. BMC has a kb article on it > (KM-000000012134) that reads: > > "This is a limitation of HTML code in and of itself for form input > tags of text and textarea. These types of fields do not allow for active > hyperlinks to be displayed. The fields would have to be displayed as > something other than a text form field or a textarea form field in html > code for it to work." > > and then they give a workaround that wasn't worth using for us. > > Hope that helps. > Thad Esser > Remedy Developer > "Did you ever wonder why we had to run for shelter when the promise of a > brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > > |------------> > | From: | > |------------> > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Charles Baldi <[email protected]> > | > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | To: | > |------------> > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |[email protected] > | > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Date: | > |------------> > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |06/29/2009 07:42 AM > | > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Subject: | > |------------> > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Re: Display URL as hyperlink in Mid-Tier just as in Windows client > | > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Sent by: | > |------------> > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |"Action Request System discussion list(ARSList)" <[email protected]> > | > > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > > > > > > ** > > Yes, that's correct. The web view shows the URL as text and not a link. > > Chuck > > On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter <[email protected]> > wrote: > ** > Chuck, > > Are you saying that the url in the view via the web is just displayed as > text and not a link? > > Strange. > > On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi <[email protected]> wrote: > ** > Hello all, > We have put URL text into the Notes field of the Task template to > reference various checklist documents that a task assignee should work > with. The customer has noticed that when viewing the resultant task in > the Windows client, the URL text is displayed as a hyperlink and when > clicked will launch a browser to the target file (they like this > behavior). However, when the same task is viewed from the Mid-Tier, the > text is *not* rendered as a hyperlink but as plain text. Does anyone > know if there is a way to have the Mid-Tier "interpret" these URL text > strings as hyperlinks? I suppose I could put anchor tags around the > text and build my own link (have not tried it yet) but I want it to work > the same in the Windows and Mid-Tier clients. > > Any ideas? I'm hoping for an uncomplicated solution as this is not a > critical feature, just a nice-to-have. > > ARS 7.1, p5 > ITSM 7.0.3 p8 > > Thanks in advance. > > Chuck Baldi > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [email protected] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. > * > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
