We just had the same question a few weeks ago. BMC has a kb article on it
(KM-000000012134) that reads:
"This is a limitation of HTML code in and of itself for form input
tags of text and textarea. These types of fields do not allow for active
hyperlinks to be displayed. The fields would have to be displayed as
something other than a text form field or a textarea form field in html
code for it to work."
and then they give a workaround that wasn't worth using for us.
Hope that helps.
Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd
|------------>
| From: |
|------------>
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|Charles Baldi <[email protected]>
|
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|------------>
| To: |
|------------>
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|[email protected]
|
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|------------>
| Date: |
|------------>
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|06/29/2009 07:42 AM
|
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|------------>
| Subject: |
|------------>
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|Re: Display URL as hyperlink in Mid-Tier just as in Windows client
|
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|------------>
| Sent by: |
|------------>
>--------------------------------------------------------------------------------------------------------------------------------------------------|
|"Action Request System discussion list(ARSList)" <[email protected]>
|
>--------------------------------------------------------------------------------------------------------------------------------------------------|
**
Yes, that's correct. The web view shows the URL as text and not a link.
Chuck
On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter <[email protected]> wrote:
**
Chuck,
Are you saying that the url in the view via the web is just displayed as
text and not a link?
Strange.
On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi <[email protected]> wrote:
**
Hello all,
We have put URL text into the Notes field of the Task template to
reference various checklist documents that a task assignee should work
with. The customer has noticed that when viewing the resultant task in
the Windows client, the URL text is displayed as a hyperlink and when
clicked will launch a browser to the target file (they like this
behavior). However, when the same task is viewed from the Mid-Tier, the
text is *not* rendered as a hyperlink but as plain text. Does anyone
know if there is a way to have the Mid-Tier "interpret" these URL text
strings as hyperlinks? I suppose I could put anchor tags around the
text and build my own link (have not tried it yet) but I want it to work
the same in the Windows and Mid-Tier clients.
Any ideas? I'm hoping for an uncomplicated solution as this is not a
critical feature, just a nice-to-have.
ARS 7.1, p5
ITSM 7.0.3 p8
Thanks in advance.
Chuck Baldi
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [email protected]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
*IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely for
the entity or individual to whom it is addressed. If you are not the intended
recipient, you should delete this message and are hereby notified that any
disclosure, copying, or distribution of this message is strictly prohibited.
Nothing in this email, including any attachment, is intended to be a legally
binding signature.
*
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
