Note, that while not an exact solution for your particular situation, AR System 7.5.00 did introduce the feature of text formatting templates. With a template, you can take information stored in a field and place pre-formatted HTML around the data - e.g. encasing a URL in <a> </a> to make it clickable in a browser:
Text formatting template and rich text formatting Templates are a method of formatting text dynamically for presentation in AR System. The data included in templates is specified through parameters that the client workflow substitutes at runtime. Templates can be used to format text in tooltips and view fields. Templates are stored as HTML file attachments in the AR System Resource Definitions form, which enables you to store information about the template. A template is HTML code with parameters or field IDs. The template can be a complete HTML document (starting and ending with <html> and <body> tags) or a portion (snippet) of an HTML document (for example, a group of table rows). A template can be processed using either of these methods: * Create a Set Fields workflow action that uses the TEMPLATE function to place content into a character field or a view field. * Bind a template directly to a view field. Use this method when you do not need to calculate parameter values in workflow. Templates can be nested within templates, either by using workflow to generate content from a template with an HTML snippet and placing it into a hidden field, or by using the TEMPLATE function within another TEMPLATE function. A message action of the type Tooltip can display the HTML generated by an earlier Set Fields action. For more information about templates, see Chapter 10, "Using templates," in the Form and Application Objects Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Charles Baldi Sent: Monday, June 29, 2009 10:14 AM To: [email protected] Subject: Re: Display URL as hyperlink in Mid-Tier just as in Windows client ** Thanks, I just saw the KB article myself. On Mon, Jun 29, 2009 at 1:08 PM, Thad K Esser <[email protected]<mailto:[email protected]>> wrote: We just had the same question a few weeks ago. BMC has a kb article on it (KM-000000012134) that reads: "This is a limitation of HTML code in and of itself for form input tags of text and textarea. These types of fields do not allow for active hyperlinks to be displayed. The fields would have to be displayed as something other than a text form field or a textarea form field in html code for it to work." and then they give a workaround that wasn't worth using for us. Hope that helps. Thad Esser Remedy Developer "Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Charles Baldi <[email protected]<mailto:[email protected]>> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected]<mailto:[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |06/29/2009 07:42 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Re: Display URL as hyperlink in Mid-Tier just as in Windows client | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> | >--------------------------------------------------------------------------------------------------------------------------------------------------| ** Yes, that's correct. The web view shows the URL as text and not a link. Chuck On Mon, Jun 29, 2009 at 10:33 AM, Howard Richter <[email protected]<mailto:[email protected]>> wrote: ** Chuck, Are you saying that the url in the view via the web is just displayed as text and not a link? Strange. On Mon, Jun 29, 2009 at 10:22 AM, Charles Baldi <[email protected]<mailto:[email protected]>> wrote: ** Hello all, We have put URL text into the Notes field of the Task template to reference various checklist documents that a task assignee should work with. The customer has noticed that when viewing the resultant task in the Windows client, the URL text is displayed as a hyperlink and when clicked will launch a browser to the target file (they like this behavior). However, when the same task is viewed from the Mid-Tier, the text is *not* rendered as a hyperlink but as plain text. Does anyone know if there is a way to have the Mid-Tier "interpret" these URL text strings as hyperlinks? I suppose I could put anchor tags around the text and build my own link (have not tried it yet) but I want it to work the same in the Windows and Mid-Tier clients. Any ideas? I'm hoping for an uncomplicated solution as this is not a critical feature, just a nice-to-have. ARS 7.1, p5 ITSM 7.0.3 p8 Thanks in advance. Chuck Baldi _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected]<mailto:[email protected]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. 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