The Requester Console can be used with just a read license. The user will have access to Approval Central and Requester Console form the Home Page. They will be able to submit Change and Incident request. They can also view their submitted request. Don
> Date: Wed, 26 Sep 2007 13:14:05 -0500> From: [EMAIL PROTECTED]> Subject: Re: > Incident & Problem...Separate Purchases?> To: [email protected]> > Is David > correct? Can the Requester Console *not* be used with just Read> licenses? Do > you need write licenses (i.e., purchased) licenses to> access it?> > So is > SRM the product intended to be used by end users (customers) to> submit > tickets?> > And I've heard from others that Problem and Incident are > licensed> separately. If they're bundled into Service Desk, why are they > licensed> separately?> > -----Original Message-----> From: Action Request > System discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On Behalf Of David > Sanders> Sent: Wednesday, September 26, 2007 1:07 PM> To: > [email protected]> Subject: Re: Incident & Problem...Separate Purchases?> > > Hi Norm> > I'll pass on those questions as I don't use the application, but > there> was> some discussion on the list a while ago about the fact that the> > Requester> Console is not set up to use read licenses and the changes you'd > need to> make to the workflow - like SetSubmitterToRequester filters on > submit.> > I'm not sure about added functionality of SRM, but that's not the > only> option available. I know that Kinetic Data have a service request> > console> add-on that will work with any backend Remedy application.> > HTH> > > David Sanders> Remedy Solution Architect> Enterprise Service Suite @ Work> > ==========================> ARS List Award Winner 2005> Best 3rd party Remedy > Application> > See the ESS Concepts Guide> > tel +44 1494 468980> mobile +44 > 7710 377761> email [EMAIL PROTECTED]> > web > http://www.westoverconsulting.co.uk> > > -----Original Message-----> From: > Action Request System discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On > Behalf Of Kaiser Norm E CIV USAF 96> CS/SCCE> Sent: Wednesday, September 26, > 2007 6:51 PM> To: [email protected]> Subject: Re: Incident & > Problem...Separate Purchases?> > And there's some difference between the > Requester Console and Service> Request Management, correct?> > Requester > Console can be used with a Read license can't it? No extra> purchase? But > Service Request Management requires licenses? What does> SRM give you above > and beyond Requester Console?> > -----Original Message-----> From: Action > Request System discussion list(ARSL _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
