You are absolutely correct. But if would like you can change the table field
qualification.
('Submitter' = $USER$) AND (EXTERNAL ($z1D_RequestTableQual$))
> Date: Wed, 26 Sep 2007 20:49:02 +0100> From: [EMAIL PROTECTED]> Subject: Re:
> Incident & Problem...Separate Purchases?> To: [email protected]> > Hi Norm>
> > My memory is playing some tricks... doh. Here's the link to the earlier>
> thread I remembered:>
> http://www.nabble.com/Re%3A-Submitter-Mode---Locked-...Brute-force--p1154593>
> 3.html> > It seems the Submitter field is set correctly from the Requester
> Console,> but not from elsewhere in ITSM7, so Requesters can only update with
> a> read-only license if they personally created the request, not if it was>
> logged on their behalf.> > David Sanders> Remedy Solution Architect>
> Enterprise Service Suite @ Work> ==========================> ARS List Award
> Winner 2005> Best 3rd party Remedy Application> > See the ESS Concepts Guide>
> > tel +44 1494 468980> mobile +44 7710 377761> email [EMAIL PROTECTED]> > web
> http://www.westoverconsulting.co.uk> > -----Original Message-----> From:
> Action Request System discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On
> Behalf Of Don Simmons> Sent: Wednesday, September 26, 2007 7:53 PM> To:
> [email protected]> Subject: Re: Incident & Problem...Separate Purchases?> >
> The Requester Console can be used with just a read license. The user will>
> have access to Approval Central and Requester Console form the Home Page.>
> They will be able to submit Change and Incident request. They can also view>
> their submitted request.> > Don> > > > > Date: Wed, 26 Sep 2007 13:14:05
> -0500> From: [EMAIL PROTECTED]>> Subject: Re: Incident & Problem...Separate
> Purchases?> To:> [email protected]> > > Is David correct? Can the Requester
> Console *not* be used with just Read>> licenses? > Do you need write licenses
> (i.e., purchased) licenses to> access it?> > > > So is SRM the product
> intended to be used by end users (customers) to>> submit tickets?> > > > And
> I've heard from others that Problem and Incident are licensed>> separately.
> If they're bundled into Service Desk, why are they licensed>> separately?> >
> -----Original Message---> >
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