Hi Norm
I think that a Service Desk user license covers both IM and PM. RKM is licensed per user separately, as are Change and Asset. Service Level Management is licensed separately per server, not per user. Service Request Management is licensed per requester (end user) although 5000 are included in the module purchase. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 26, 2007 6:25 PM To: [email protected] Subject: Incident & Problem...Separate Purchases? Hello all: Quick question. I understand there are Incident licenses and Problem licenses. Does that mean they are separate purchases (i.e., costs)? Also, is the Knowledge Management module licensed similarly? Or is it included in Incident? Thanks, Norm __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
