Louise,
Actually I ran into the same issue as you did. Today I created an
integration with Microsoft Identity Integration Server (MIIS). In this
scenario the data from a table in the ARSystem database is exposed to
Remedy with a View form. An escalation pushes the data from this view
form into CTM:People. (and also lots of cool stuff happens to set up
the CTM:PeopleOrganization, Company and Site records...)
When I tested this with an active link and the Demo account;
everything worked fine. But the escalation of course ran under
AR_ESCALATOR; and then I got this pretty message about State
Transition records.
I ended up, just like you, setting the concerned record to Offline and
then I could create records in CTM:People. To me, this seems like it's
upside down; you are allowed to create a record in CTM:People (status
"" to 1) UNLESS there is a record in SYS:Status Transitions specifying
that you're not... It would make more sense if it would be the other
way around; you're only allowed to make a certain change if there is a
record specifying that you are. ("Blacklisting" versus
"Whitelisting".
If anybody has a good explanation; I'm listening... ;-)
--
Met vriendelijke groet / Kind regards
Michiel Beijen
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On 9/26/07, E. Louise van Hine <[EMAIL PROTECTED]> wrote:
> I had an interesting issue come up with making a modification to the CM module
> in ITSM7 (patch 5.) There is a filter error that comes up which reads and
> checks a value from the SYS:Status Transitions form, apparently checking
> whether the status transition is "invalid" or valid, however, the value it
> checks for is not the invalid flag but rather it sets (triggering the error)
> when the status value is set to "Enabled." The only thing that would allow me
> to get past the error was setting the status on the Status Transition records
> to "Offline". I can't help but wonder whether the workflow was supposed to
> check that Valid? flag rather than the status flag, or check both flags before
> setting the temp field to trigger the status transition error.
>
> Has anyone else seen this? Any thoughts on manipulating those Status
> Transition
> records?
>
> thanks for any feedback,
>
> Louise van Hine
> KTSL Limited
>
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