The requestor console is intended to be a light weight "free" front end to incident and change so that users can submit ticket and query for results with out needing an app license. That said, it is practically useless, unless that is all you want or need. Incident and Problem are bundled together under the service desk banner. John
----- Original Message ---- From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 26, 2007 2:55:36 PM Subject: Re: Incident & Problem...Separate Purchases? Thanks... You know, I've seen the Requester Console, and to me it doesn't look like it's intended to be used by an end user (customer). Am I right? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons Sent: Wednesday, September 26, 2007 1:53 PM To: [email protected] Subject: Re: Incident & Problem...Separate Purchases? The Requester Console can be used with just a read license. The user will have access to Approval Central and Requester Console form the Home Page. They will be able to submit Change and Incident request. They can also view their submitted request. Don > Date: Wed, 26 Sep 2007 13:14:05 -0500> From: [EMAIL PROTECTED]> Subject: Re: Incident & Problem...Separate Purchases?> To: [email protected]> > Is David correct? Can the Requester Console *not* be used with just Read> licenses? Do you need write licenses (i.e., purchased) licenses to> access it?> > So is SRM the product intended to be used by end users (customers) to> submit tickets?> > And I've heard from others that Problem and Incident are licensed> separately. If they're bundled into Service Desk, why are they licensed> separately?> > -----Original Message-----> From: Action Request System discussion _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Be a better Globetrotter. Get better travel answers from someone who knows. Yahoo! Answers - Check it out. http://answers.yahoo.com/dir/?link=list&sid=396545469 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
