Norm
I can't speak to the SRM as I have not worked with it yet. I do have
to disagree that the ITSM Requester Console is "practically useless." The
console is certainly not the console to end all consoles, but it does make
a good starting point as an interface for Joe User into Remedy. Like
anything in Remedy, it's true value is determined in how much your own
users interact with Remedy. If Requesters are only creating basic tickets,
viewing their own tickets, completing surveys, looking for announcement
bulletins, and maybe reading a FAQ or two, then the Requester Console can
work pretty well. If you need something a bit more complicated, then you
are probably better off either designing your own or maybe looking into
SRM. Just my two cents on the matter......(Embedded image moved to file: pic25678.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED] To N.AF.MIL> [email protected] Sent by: "Action cc Request System discussion Subject list(ARSList)" Re: [ARSLIST] Incident & <[EMAIL PROTECTED] Problem...Separate Purchases? ORG> 09/27/2007 08:22 AM Please respond to [EMAIL PROTECTED] RG John, you said the Requester Console is "practically useless." Would you mind expounding on that a bit? I'm trying to assemble as much independent product info that I can from people using/configuring them. I asked this question yesterday, and I'm addressing this to the entire list, but didn't get much response--what does SRM deliver that the Requester Console does not? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Wednesday, September 26, 2007 7:23 PM To: [email protected] Subject: Re: Incident & Problem...Separate Purchases? ** The requestor console is intended to be a light weight "free" front end to incident and change so that users can submit ticket and query for results with out needing an app license. That said, it is practically useless, unless that is all you want or need. Incident and Problem are bundled together under the service desk banner. John ----- Original Message ---- From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 26, 2007 2:55:36 PM Subject: Re: Incident & Problem...Separate Purchases? Thanks... You know, I've seen the Requester Console, and to me it doesn't look like it's intended to be used by an end user (customer). Am I right? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons Sent: Wednesday, September 26, 2007 1:53 PM To: [email protected] Subject: Re: Incident & Problem...Separate Purchases? The Requester Console can be used with just a read license. The user will have access to Approval Central and Requester Console form the Home Page. They will be able to submit Change and Incident request. They can also view their submitted request. Don > Date: Wed, 26 Sep 2007 13:14:05 -0500> From: [EMAIL PROTECTED]> Subject: Re: Incident & Problem...Separate Purchases?> To: [email protected]> > Is David correct? Can the Requester Console *not* be used with just Read> licenses? Do you need write licenses (i.e., purchased) licenses to> access it?> > So is SRM the product intended to be used by end users (customers) to> submit tickets?> > And I've heard from others that Problem and Incident are licensed> separately. If they're bundled into Service Desk, why are they licensed> separately?> > -----Original Message-----> From: Action Request System discussion ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ________________________________ Looking for a deal? Find great prices on flights and hotels <http://us.rd.yahoo.com/evt=47094/*http://farechase.yahoo.com/;_ylc=X3oD MTFicDJoNDllBF9TAzk3NDA3NTg5BHBvcwMxMwRzZWMDZ3JvdXBzBHNsawNlbWFpbC1uY20- > with Yahoo! FareChase. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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