On Thu, 26 Oct 2006 02:34:04 +0100, Tom C <[EMAIL PROTECTED]> wrote: > I'd just like to point out that those who are judging JCO on his deal > with > Shel are doing so with prejudice, based upon the way he's acted on this > list. > > As to the actual details of the transaction, absent any proof otherwise, > we > have no real knowledge of how it played out, other than the fact that he > and > Shel both agree that it was concluded and not reversed... both being > apparently 'satisfied' with the transaction.
There is nothing apparent about it. Shel has pointed out that he definitely wasn't satisfied. Because you accept an offer to resolve a dispute doesn't necessarily make you satisfied. It just means you have ended the dispute. You are being a little obtuse in ignoring this point. John > > Tom C. > > ----Original Message Follows---- > From: "John Forbes" <[EMAIL PROTECTED]> > Reply-To: Pentax-Discuss Mail List <[email protected]> > To: "Pentax-Discuss Mail List" <[email protected]> > Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey > Date: Thu, 26 Oct 2006 02:15:02 +0100 > > On Wed, 25 Oct 2006 20:34:16 +0100, Tom C <[EMAIL PROTECTED]> wrote: > > > John, > > > > Your wording "least unsatisfactory", being a bit of a double negative, > > can be confusing when read quickly, even by fullwits. > > I disagree, but perhaps you have a looser definition of fullwit. Can you > think of a better way to describe a situation where there are no > satisfactory options, only a choice of unsatisfactory ones? > > Let me share an experience of mine. > > I bought a lens on Ebay last year. It arrived promptly, and well-packed. > However, it didn't focus properly at any distance. > > I explained the situation to the seller, who responded immediately and > very apologetically, and requested me to send it back for an immediate > fix > or full refund. > > I sent it back on a Monday, and it was returned to me on the Wednesday > (!) > in full working order with a ten pound note attached which much more than > paid for my return postage. The problem was that somebody had serviced > it > and reversed an element. > > I left glowing feedback, and would be extremely happy to deal with that > seller again. Things go wrong, but what is important is how people deal > with the situation when that happens. > > > You may not like JCO personally, > > You are clearly omniscient. > > > but it sounds like, in the end, from both sides of the transaction, > that > > JCO bent over backwards to have a satisfied customer. > > Shel said JCO responded aggressively, and implied it was Shel's fault. I > can well believe that, based on JCO's normal behaviour, and I honestly > cannot understand how you could describe such an approach as bending over > backwards to have a satisfied customer. But you are ever the contrarian, > and perhaps standards of service in your locality are poor. > > > We'll probably never know the exact words that were exchanged. > > It is noteworthy that JCO hasn't felt inclined to publish the exact > words. I accept that he may have deleted them, and if so, it doesn't > surprise me. They are unlikely to reflect well on him. > > > I'd point out that your exchanges with JCO are no better than his, as > > far as rudeness or politeness is concerned. > > JCO is rude to everybody, whilst I am only rude to a selected few. Four > people in total, if memory serves. One was being uncharacteristically > silly, another was being characteristically silly, one has left the list, > and the last has left the planet. No guesses as to the identity of that > one. > > John > > > > > Tom C. > > > > > > > > > > ----Original Message Follows---- > > From: "John Forbes" <[EMAIL PROTECTED]> > > Reply-To: Pentax-Discuss Mail List <[email protected]> > > To: "Pentax-Discuss Mail List" <[email protected]> > > Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey > > Date: Wed, 25 Oct 2006 15:28:56 +0100 > > > > On Wed, 25 Oct 2006 14:11:22 +0100, J. C. O'Connell > <[EMAIL PROTECTED]> > > wrote: > > > > > Are both you and him retarded or what? > > > Why would he chose the LEAST satifactory > > > > Just read what I wrote, you halfwit. "Least UNsatisfactory" > > > > Your rudeness is unbelievable, but your stupidity is worse. > > > > John > > > > > > > Option I gave him. He wouldn't he chose > > > The BEST option I gave him of course which > > > Was even better than a full refund including > > > Shipping both ways which is a complete > > > Cancellation of the deal with zero cost > > > To the customer. > > > > > > He has no freaking right to complaing if > > > Chose his so called worst option because that's his > > > Own stupidity if he is standing by that. > > > > > > Secondly, I already stated this many times, > > > I did not verbally abuse him and my TOTAL > > > Refund offer is about as good as it gets > > > When there is a dispute. Thirdly, did you > > > Read the part about where he made the dispute > > > WELL AFTER he received the item and I still > > > Gave him both the full refund offer and partial > > > Refund offers. You are an idiot if you > > > Think that I didn't treat him fairly on > > > That deal because that is as fair as > > > It gets on item condtion disputes. > > > > > > And Fourth, he thought I sold him a "PERFECT" > > > Lens when the listing made no such condition > > > Claims whatsoever. He was doomed for dissatisfaction > > > Right from the start if he expected a PERFECT > > > Lens when it wasn't listed that way. You cant > > > Expect MORE than listed and complain about > > > It if you don't get MORE than listed. > > > He is just being a malicious person for even > > > Starting this issue on the thread and IMHO > > > He had no right to make his initial post the > > > Way he did considering how that deal was > > > Handled by both me (good) and him (bad). > > > > > > > > > jco > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf > > Of > > > John Forbes > > > Sent: Wednesday, October 25, 2006 5:28 AM > > > To: Pentax-Discuss Mail List > > > Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey > > > > > > On Wed, 25 Oct 2006 07:24:40 +0100, graywolf > <[EMAIL PROTECTED]> > > > wrote: > > > > > >> Boy, there must be something out there lessoning me. I had a > recent > > > deal > > >> that I was not too happy about. Not the item, but the way the > seller > > > was > > >> acting. In the end it worked out, but I was up in the air about > > >> feedback. Now this here, and a thread on another list made my > think > > it > > >> through, and I realized I could not give a rating based upon what > I > > >> felt, but had to base it upon how the transaction turned out. I > just > > >> left him a positive. > > >> > > >> Anyone can make a mistake. All you can do when that happens is > offer > > > to > > >> make sure it does not cost your customer anything. That means a > full > > >> refund including all shipping. If John offered that then there is > no, > > >> not any, in any, way that the customer has a valid complaint. > > > > > > Sorry, I disagree. As Shel has posted, he took a partial refund as > the > > > least unsatisfactory option. Any Ebay dispute is worrying, and I > can > > > imagine that dealing with JCO would be highly traumatic. > > > > > > John > > > > > >> Now, I will be the first to note that he has no idea of when to > shut > > > up, > > >> but he seems to share that with a lot of folks here on the list, > > >> including yours truly at times. But, damn it, once a deal is done > it > > > is > > >> done. I have always hated those folks who save up complaints to > dump > > > on > > >> you maybe years later. However, I am going to filter out any > further > > >> posts with JCO in the title, flame wars are not fun to me. > > >> > > >> > > > > > > > > > > > > > > > > > -- > > Using Opera's revolutionary e-mail client: http://www.opera.com/m2/ > > > > > > -- > > PDML Pentax-Discuss Mail List > > [email protected] > > http://pdml.net/mailman/listinfo/pdml_pdml.net > > > > > > > > > > -- > Using Opera's revolutionary e-mail client: http://www.opera.com/m2/ > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > m just > > > -- Using Opera's revolutionary e-mail client: http://www.opera.com/m2/ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
