I'd just like to point out that those who are judging JCO on his deal with Shel are doing so with prejudice, based upon the way he's acted on this list.
As to the actual details of the transaction, absent any proof otherwise, we have no real knowledge of how it played out, other than the fact that he and Shel both agree that it was concluded and not reversed... both being apparently 'satisfied' with the transaction. Tom C. ----Original Message Follows---- From: "John Forbes" <[EMAIL PROTECTED]> Reply-To: Pentax-Discuss Mail List <[email protected]> To: "Pentax-Discuss Mail List" <[email protected]> Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey Date: Thu, 26 Oct 2006 02:15:02 +0100 On Wed, 25 Oct 2006 20:34:16 +0100, Tom C <[EMAIL PROTECTED]> wrote: > John, > > Your wording "least unsatisfactory", being a bit of a double negative, > can be confusing when read quickly, even by fullwits. I disagree, but perhaps you have a looser definition of fullwit. Can you think of a better way to describe a situation where there are no satisfactory options, only a choice of unsatisfactory ones? Let me share an experience of mine. I bought a lens on Ebay last year. It arrived promptly, and well-packed. However, it didn't focus properly at any distance. I explained the situation to the seller, who responded immediately and very apologetically, and requested me to send it back for an immediate fix or full refund. I sent it back on a Monday, and it was returned to me on the Wednesday (!) in full working order with a ten pound note attached which much more than paid for my return postage. The problem was that somebody had serviced it and reversed an element. I left glowing feedback, and would be extremely happy to deal with that seller again. Things go wrong, but what is important is how people deal with the situation when that happens. > You may not like JCO personally, You are clearly omniscient. > but it sounds like, in the end, from both sides of the transaction, that > JCO bent over backwards to have a satisfied customer. Shel said JCO responded aggressively, and implied it was Shel's fault. I can well believe that, based on JCO's normal behaviour, and I honestly cannot understand how you could describe such an approach as bending over backwards to have a satisfied customer. But you are ever the contrarian, and perhaps standards of service in your locality are poor. > We'll probably never know the exact words that were exchanged. It is noteworthy that JCO hasn't felt inclined to publish the exact words. I accept that he may have deleted them, and if so, it doesn't surprise me. They are unlikely to reflect well on him. > I'd point out that your exchanges with JCO are no better than his, as > far as rudeness or politeness is concerned. JCO is rude to everybody, whilst I am only rude to a selected few. Four people in total, if memory serves. One was being uncharacteristically silly, another was being characteristically silly, one has left the list, and the last has left the planet. No guesses as to the identity of that one. John > > Tom C. > > > > > ----Original Message Follows---- > From: "John Forbes" <[EMAIL PROTECTED]> > Reply-To: Pentax-Discuss Mail List <[email protected]> > To: "Pentax-Discuss Mail List" <[email protected]> > Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey > Date: Wed, 25 Oct 2006 15:28:56 +0100 > > On Wed, 25 Oct 2006 14:11:22 +0100, J. C. O'Connell <[EMAIL PROTECTED]> > wrote: > > > Are both you and him retarded or what? > > Why would he chose the LEAST satifactory > > Just read what I wrote, you halfwit. "Least UNsatisfactory" > > Your rudeness is unbelievable, but your stupidity is worse. > > John > > > > Option I gave him. He wouldn't he chose > > The BEST option I gave him of course which > > Was even better than a full refund including > > Shipping both ways which is a complete > > Cancellation of the deal with zero cost > > To the customer. > > > > He has no freaking right to complaing if > > Chose his so called worst option because that's his > > Own stupidity if he is standing by that. > > > > Secondly, I already stated this many times, > > I did not verbally abuse him and my TOTAL > > Refund offer is about as good as it gets > > When there is a dispute. Thirdly, did you > > Read the part about where he made the dispute > > WELL AFTER he received the item and I still > > Gave him both the full refund offer and partial > > Refund offers. You are an idiot if you > > Think that I didn't treat him fairly on > > That deal because that is as fair as > > It gets on item condtion disputes. > > > > And Fourth, he thought I sold him a "PERFECT" > > Lens when the listing made no such condition > > Claims whatsoever. He was doomed for dissatisfaction > > Right from the start if he expected a PERFECT > > Lens when it wasn't listed that way. You cant > > Expect MORE than listed and complain about > > It if you don't get MORE than listed. > > He is just being a malicious person for even > > Starting this issue on the thread and IMHO > > He had no right to make his initial post the > > Way he did considering how that deal was > > Handled by both me (good) and him (bad). > > > > > > jco > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of > > John Forbes > > Sent: Wednesday, October 25, 2006 5:28 AM > > To: Pentax-Discuss Mail List > > Subject: Re: Dealing with eBay vendors. Was: Re: The JCO survey > > > > On Wed, 25 Oct 2006 07:24:40 +0100, graywolf <[EMAIL PROTECTED]> > > wrote: > > > >> Boy, there must be something out there lessoning me. I had a recent > > deal > >> that I was not too happy about. Not the item, but the way the seller > > was > >> acting. In the end it worked out, but I was up in the air about > >> feedback. Now this here, and a thread on another list made my think > it > >> through, and I realized I could not give a rating based upon what I > >> felt, but had to base it upon how the transaction turned out. I just > >> left him a positive. > >> > >> Anyone can make a mistake. All you can do when that happens is offer > > to > >> make sure it does not cost your customer anything. That means a full > >> refund including all shipping. If John offered that then there is no, > >> not any, in any, way that the customer has a valid complaint. > > > > Sorry, I disagree. As Shel has posted, he took a partial refund as the > > least unsatisfactory option. Any Ebay dispute is worrying, and I can > > imagine that dealing with JCO would be highly traumatic. > > > > John > > > >> Now, I will be the first to note that he has no idea of when to shut > > up, > >> but he seems to share that with a lot of folks here on the list, > >> including yours truly at times. But, damn it, once a deal is done it > > is > >> done. I have always hated those folks who save up complaints to dump > > on > >> you maybe years later. However, I am going to filter out any further > >> posts with JCO in the title, flame wars are not fun to me. > >> > >> > > > > > > > > > > -- > Using Opera's revolutionary e-mail client: http://www.opera.com/m2/ > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > > > -- Using Opera's revolutionary e-mail client: http://www.opera.com/m2/ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net m just -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
