[EMAIL PROTECTED] wrote: > I'd suggest that you tell him you'll reimburse him the $500.00 once you've > collected it from the USPS. If the USPS says that they delivered the > parcel to the UK - and there seems to be proof of that - and that it's out > of their hands, then it would seem that it's out of your hands as well, and > that they buyer is SOL. > Thats my thinking as well. Its probably going to buy me a negative on ebay.
> This is one of the problems that people face when shipping internationally. > Where does your responsibility end, where does the responsibility of the > USPS end? > I hope the USPS doesnt give me the runaround saying that they fulfilled their duty and I cannot claim insurance. > I've shipped a number of items to Israel, and often packages have been held > up in customs for quite a while for one reason or another. Has your buyer > initiated any search or claim on his/her end? That would certainly seem > reasonable. With all this terrorist business it's quote possible the > package is stuck in customs. > He has been asking ParcelForce/Royal Mail constantly what is going on and they keep pointing fingers at each other. > BTW, what exactly does the insurance you bought cover? Damage/breakage? > Loss in transit? Supposedly all of the above. > > Shel > > > > >>[Original Message] >>From: Gonz > > >>Sold my *istD to a fellow in the UK. > > >>Its now been 4 weeks and the package has yet to arrive and he is asking >>for a refund. When I sent it, I asked him how much insurance he wanted >>to put on it and he said $500, since it was his nickle that was being >>used to buy the insurance. Unfortunately this does not cover the $650 >>he paid for it including the grip. >> >>I dont understand how the UK Royalmail/Parcelforce can be so incompetent >>it seems. The US post office website shows the package arriving in the >>UK on Sep 20th. The Royalmail/Parcelforce people keep pointing fingers >>at each other saying that the other guy is handling it. And their >>website doesnt even know that the package exists. >> >>Should I refund this guy $500 or the full amount he paid for it? I >>mean, he responded $500 when I asked him how much insurance he wanted on >>it. But the problem is that I'm the one that has to collect the >>insurance and send it to him. >> >>He has been patient enough to wait for the recommended amount of time >>before making a complaint (4 weeks). But I'm left wondering whether the >>UK customs/mail system is just slow and we should give it more time. > > > > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
