I agree with your impression of MyIT. My approach at this time is to push my department toward maturing those other processes. For example, I am heavily pushing for SRM utilization across the board. Another key area is automation, because some areas of the organization do a lot of simple things manually that should be automated. For example, one half of the organization creates new hires in AD based on an automated request system, the other half does it manually by hand after requests are identified via long email threads. Dashboards also seem to be heavily relied on, via a service catalog supported by CMDB data that requires a lot of discipline for people to attach services and CIs to Incidents and Changes to be useful.
One area that I want to get more information on is the Outlook integration. I don't care about it from a MyIT implementation as much as a general Remedy integration. For example, I'd love to be able to have a Change Request create a meeting in Outlook for a Change Request that I would be implementing from 9:00pm to 11:00pm next Tuesday night, and update it if the Scheduled Dates change or if some other aspect of the CRQ changes. That isn't totally what was in the MyIT demo, but it does look like there is a Remedy and Exchange integration of some sort (maybe it's part of 8.1 that I haven't seen yet?) In any case, I'm glad to see that BMC is introducing new software that is along the lines of how the trends are going, even if I am not familiar enough with it to have a good opinion of it yet. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, April 25, 2013 8:31 AM To: [email protected] Subject: Re: BMC MyIT ** Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** Good morning, Since BMC officially released the MyIT app, we've had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company's offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it's an interesting concept and since I'm pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there's always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
