I have to admit that I'm more of a fan of Android...or maybe not so much that I'm a fan of it but that it's been less problematic for me than iOS was, but it seems like there are more Android devices in my office than Apple devices at this point, we still have a strong Blackberry presence, and a few Windows Phones out there. One of my chief complaints with BMC's older Android applications is that they looked like poorly ported 2003 versions of iTunes. BMC basically released a product that only works on 38.9% of the total market share, while ignoring around 60% including the other three, just for normal overall users. If I were managing the MyIT product, I probably would have waited a little longer, even if it annoyed management in the short term, to release Android, Blackberry, and Windows Phone ports. Android because it's the leading smartphone platform, Blackberry because RIM still has a strong enough corporate presence that you might lose sales by ignoring some VP out there that refuses to let go of his physical keyboard, and Windows Phone just to be able to say you have it so Microsoft can't easily build a competing product geared for SCSM and try to use it to trick your users. I haven't seen enough of MyIT to know how difficult it would be, but since it mostly looks like a re-skinning of BMC Mobility it doesn't seem unreasonable.
I don't want to provide a negative opinion of a product I've only seen high level demos of, because I think MyIT is very promising technology that nobody else has really done. However, like all software vendors BMC appears to have released a partial solution that would likely get my users excited in the first few minutes of the demo, but when the Q&A time rolls around, they would end up angry at BMC for the gaps it has for what we would require. By the way, rather than pull OS usage statistics out of my hat, I'm referencing the following URL for the data: http://www.comscore.com/Insights/Press_Releases/2013/4/comScore_Reports_February_2013_U.S._Smartphone_Subscriber_Market_Share Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Thursday, April 25, 2013 8:58 AM To: [email protected] Subject: Re: BMC MyIT ** I saw the part "extremely short sighted to have only released the product on the Apple platform" , and wanted to respond. I sat in on this demo, and we were given a brief on this about the tool. They stated the reason was they had to start somewhere and their are tools they use to port over to other mobile devices from IOS to Android and that was the easier path for them. Apple was also more stable, and not as many flavors/issues for porting, if I remember correctly.. #WithaGrainofSalt On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: ** Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it. On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** Good morning, Since BMC officially released the MyIT app, we've had some people asking us about it internally. Have any of you implemented or evaluated it yet, and can provide unofficial feedback to me? My initial perception is one of skepticism. Their demos show a lot of information that seems like it would be difficult to obtain, such as 3D renderings of your company's offices with printers displayed. Additionally, it seems extremely short sighted to have only released the product on the Apple platform. However, it's an interesting concept and since I'm pushing to make user self-service one of our primary focuses as an I.T. organization, a tool like this could be a helpful part of that effort. If not, there's always the possibility of accessing SRM through a Citrix hosted version of Internet Explorer. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
