I saw the part "extremely short sighted to have only released the product on the Apple platform" , and wanted to respond. I sat in on this demo, and we were given a brief on this about the tool. They stated the reason was they had to start somewhere and their are tools they use to port over to other mobile devices from IOS to Android and that was the easier path for them. Apple was also more stable, and not as many flavors/issues for porting, if I remember correctly.. #WithaGrainofSalt
On Thu, Apr 25, 2013 at 9:31 AM, Tauf Chowdhury <[email protected]> wrote: > ** > Shawn, > MyIT is interesting all around. There's a lot of hype and marketing behind > it but aside from some well scripted demo's, I haven't seen it in action. > I've tried to get more involved with it but it seems that if you're not a > BMC partner, that's close to impossible (they aren't taking any new > partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that > you have to be very mature in all of your processes surrounding ITSM for > this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those > things need to be in place as building blocks. Like you, I agree that it is > an interesting concept, but aside from BMC and some select partners, not > sure who can actually implement it. > > > On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn < > [email protected]> wrote: > >> ** >> >> Good morning,**** >> >> ** ** >> >> Since BMC officially released the MyIT app, we’ve had some people asking >> us about it internally. Have any of you implemented or evaluated it yet, >> and can provide unofficial feedback to me? My initial perception is one of >> skepticism. Their demos show a lot of information that seems like it would >> be difficult to obtain, such as 3D renderings of your company’s offices >> with printers displayed. Additionally, it seems extremely short sighted to >> have only released the product on the Apple platform. However, it’s an >> interesting concept and since I’m pushing to make user self-service one of >> our primary focuses as an I.T. organization, a tool like this could be a >> helpful part of that effort. If not, there’s always the possibility of >> accessing SRM through a Citrix hosted version of Internet Explorer.**** >> >> ** ** >> >> Thanks,**** >> >> * * >> >> *Shawn Pierson * >> >> Remedy Developer | Energy Transfer**** >> >> ** ** >> Private and confidential as detailed >> here<http://www.energytransfer.com/mail_disclaimer.aspx>. >> If you cannot access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > *Tauf Chowdhury > > * > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
