I am very comfortable with v8. I am building a new ITSM 8 environment that we'll hopefully go live with (it seems we build more environments that don't get used i.e.ITSM 7.5, ITSM 7.6.04). We keep building the latest and greatest waiting for the time our IT dept is ready to use some of it. Maybe subconsciously that is why I am ok with the latest, because I deep down I know our new 8 environment won't get used :)
Jason On Thu, Nov 29, 2012 at 9:25 AM, John Sundberg < [email protected]> wrote: > ** General question… > > What would you rather be running? > > An unsupported version that you have used successfully for 5+ years? > or > A supported version of the "latest" version? > > > -John > > > > > On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC < > [email protected]> wrote: > >> Matthew, >> Going out of support can have many impacts. Depending on what your >> corporate direction is, and the criticality of your system, your company >> may have a policy that you MUST be up to date on patches/versions of >> software if for no other reason than security. They typically seem to want >> someone to escalate an issue to if a problem exists that is causing an >> outage. Neither of these would be possible if you stay on your current >> version beyond the EOL. >> >> Outside of that aspect of it, 7.5 was a stable version in general, and >> isn't prone to crashing on a regular basis, so if you drop out of support, >> then you aren't likely to have a system just dying on you regularily. >> >> On a separate note though, BMC in the past has required you to basically >> 'pay back rent' when you stop support, and then re-start at a later >> date...so the general 'savings' don't end up materializing if that is the >> thought behind potentially dropping support. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Moellmer, Matthew >> Sent: Thursday, November 29, 2012 10:01 AM >> To: [email protected] >> Subject: BMC Support/EOL >> >> ** >> >> Hello all, >> >> >> >> I don't post a lot here but I do read a lot. Currently we are on version >> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying >> to get a project moving and get the system upgraded I have found that we >> may not be given/granted all of the tools we need to make the move >> successfully. With that being said, has anyone dealt with BMC and falling >> out of support completely? This is something I haven't had to deal with in >> the past and if it comes down to it I am just wondering if any other >> customers have had to deal with this and what to expect. I am already >> working with BMC on this, so I am just looking for an outside opinion from >> others that may have dealt with this. >> >> >> >> Matthew Moellmer >> >> >> >> This e-mail transmission contains information that is confidential and >> may be privileged. >> It is intended only for the addressee(s) named above. If you receive this >> e-mail in error, please do not read, copy or disseminate it in any manner. >> If you are not the intended recipient, any disclosure, copying, >> distribution or use of the contents of this information is prohibited. >> Please reply to the message immediately by informing the sender that the >> message was misdirected. After replying, please erase it from your computer >> system. Your assistance in correcting this error is appreciated. >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) > Feb. 25th - March 1st in Denver, CO. For more information click here - > KEG<http://www.kineticdata.com/Events/KEG.html> > > 651-556-0930 I [email protected] > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
