Just to be clear, the Print function on an Incident does not use Crystal Reports in ITSM Suite 7.6.04. It uses the web reporting capability introduced in AR System 7.6.0x. There should be no modification necessary of the product to get the web reporting to work properly with printing an Incident Management ticket.
Since the BMC Remedy User client is not supported for use with the ITSM Suite 7.6.04, obviously the question should be limited to the web client. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Wednesday, July 13, 2011 12:07 PM To: [email protected] Subject: Re: Print button not working on Midtier ** You will need to analyze the Active Link logs. Thanks Mahesh On Wed, Jul 13, 2011 at 1:53 PM, Bharad w <[email protected]<mailto:[email protected]>> wrote: ** can I know any solution for this Issue , any help is appreciated. On Wed, Jul 13, 2011 at 12:42 PM, Mahesh <[email protected]<mailto:[email protected]>> wrote: ** Print functionality works on the "Mid-Tier" and as well as on the "BMC Remedy User" on ITSM 7.6.0x. Thanks Mahesh On Wed, Jul 13, 2011 at 1:01 PM, Roger Justice <[email protected]<mailto:[email protected]>> wrote: ** The print button only works in the client tool since it is calling a Crystal Report. -----Original Message----- From: Bharad w <[email protected]<mailto:[email protected]>> To: arslist <[email protected]<mailto:[email protected]>> Sent: Wed, Jul 13, 2011 1:58 pm Subject: Print button not working on Midtier Hi, "we are facing an Issue with the Print Button"When clicking the "Print" button at the bottom of an incident nothing shows up. any suggestions are appreciated. Thanks in advance. environment is 7.6.04 patch1. Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
