My understanding is that only the first 5 flashboards that are created or exist on the system, will be available to view. If you create a 6th flashboard, you will need to delete one of the first 5 in order to use the 6th and restart your web server or ARServer as well. I am not sure what needs to be restarted to reset the counts. I don't think it has anything to do with how many times a working flashboard has been viewed. I think OOTB ITSM 7 has more than 5 flashboards configured.
James On Mar 26, 6:10 am, Michiel Beijen <[email protected]> wrote: > Or - and that will be the nicest solution - remove all but the five > flashboards you'd like your users to see from the consoles. > Otherwise the users will still be confronted with ugly error messages. > > Regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT +http://beefreeit.nl > > On Thu, Mar 26, 2009 at 10:04, P Romain ARSlist < > > > > [email protected]> wrote: > > ** > > > Tina, > > > If you restart your web server then the count resets. > > > After that, if anyone opens a form with a flashboard on it then as the > > flashboard displays the flashboard count will increment. > > > When 5 flashboards have been displayed then an attempt to view a 6th will > > give the message you see. > > > You can control this by restarting the web server then immediately opening > > the five flashboards you want users to see. > > > Cheers > > > Peter > > > ------------------------------ > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [email protected]] *On Behalf Of *tina flores > > *Sent:* 25 March 2009 21:21 > > *To:* [email protected] > > *Subject:* Flashboard License Clarification > > > ** Hi All, Can anyone clarify the use of the five "free" flashboard that > > comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it > > says: “If you try to view more than five flashboards with an unlicensed BMC > > Remedy Flashboards product, you will receive an error message to let you > > know that you have exceeded the maximum number of flashboards allowed.” I'm > > getting "ARERR 3608:You have exceeded the allowed usage of Flashboards. > > Please obtain a license if you wish to continue using Flashboards." after > > only viewing the third flashboard and this happens when there were more than > > 5 concurrent users in the server. So it could be both factors but I need to > > get that verified. I just observed that I don’t get the error in another > > environment (I’m currently the only user) when I view the flashboards. Can > > anyone clarify why this scenario happens to me? Thank! Tina > > ------------------------------ > > > View this message in context: Flashboard License > > Clarification<http://n2.nabble.com/Flashboard-License-Clarification-tp2535086p25350...> > > Sent from the ARS (Action Request System) mailing list > > archive<http://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.html>at > > Nabble.com. > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
