Hi All,

Can anyone clarify the use of the five "free" flashboard that comes during 
install of ARS 7/ITSM 7. 

Based on the BMC Documentation, it says: “If you try to view more than five 
flashboards with an unlicensed BMC Remedy Flashboards product, you will receive 
an error message to let you know that you have exceeded the maximum number of 
flashboards allowed.” 

I'm getting "ARERR 3608:You have exceeded the allowed usage of Flashboards. 
Please obtain a license if you wish to continue using Flashboards." after only 
viewing the third flashboard and this happens when there were more than 5 
concurrent users in the server. So it could be both factors but I need to get 
that verified. I just observed that I don’t get the error in another 
environment (I’m currently the only user) when I view the flashboards.

Can anyone clarify why this scenario happens to me?

Thank!
Tina




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