don’t know about the google apps side of support but with the google cloud offerings you get a live person on the phone that knows what they are talking about.
Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / [email protected] / http://www.race.com From: Josh Reynolds <[email protected]<mailto:[email protected]>> Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: Wednesday, January 7, 2015 at 6:33 PM To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>, Mike Hammett <[email protected]<mailto:[email protected]>> Subject: Re: [AFMUG] Google Apps for ISP solutions I've interfaced directly with the Google developers on my wife's initial Chromebook issues, so I don't think that's actually the case. On January 7, 2015 4:45:10 PM AKST, Mike Hammett <[email protected]<mailto:[email protected]>> wrote: Yes I am and no, Google does not provide support for anything. If it's not in their KB (which it never is), you're SOL. There's no way to contact support. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ________________________________ From: "Josh Reynolds" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]>, "Mark - Myakka Technologies" <[email protected]<mailto:[email protected]>> Sent: Wednesday, January 7, 2015 6:58:45 PM Subject: Re: [AFMUG] Google Apps for ISP solutions I provide a conduit, I do not make money performing tech support for Netflix or Hulu, they have staff that provides support for t hose things. Are you providing support at 3am for email? Google is. On January 7, 2015 3:53:53 PM AKST, Mark - Myakka Technologies <[email protected]<mailto:[email protected]>> wrote: Josh, Because if anything goes wrong with that other service they will call you anyway. At least on my system I have logs to looks at. I can tell in 5 minutes that they typed the e-mail in wrong instead of taking 30 minutes to explain to that why I can't help them. -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
